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Employee Engagement: The Method Behind Hospitality Success
EHL Insights | February 15, 2024
Imagine a luxury hotel where front desk staff greet you warmly, housekeepers meticulously prepare your room, and servers delight you with their attentive service. Now imagine the opposite: a hotel where staff seem unhappy in their roles and indifferent to your needs. The contrast is stark, and it underscores a fundamental truth about hospitality – employee engagement and customer experience are powerfully intertwined. At its core, hospitality is a people business. From check-in to check-out, guests rely on staff to deliver service excellence and shape their perception of a hotel or brand. In this article, we’ll explore the vital connec...
Embracing the Sponge Mentality: The Pathway to Leadership
Ana McFee | February 13, 2024
By Ana McFee For me, the concept of the "sponge mentality" stands out as a beacon of growth and adaptability. It is a process that embodies the metaphor of a sponge, soaking up knowledge and experiences and squeezing them out to share with others. But beyond this simple analogy, what does it truly mean to be a sponge in the context of leadership and personal growth? And how does adopting the sponge mentality contribute to one's success? The sponge mentality explained At its core, the sponge mentality is a mindset characterized by an insatiable thirst for knowledge and a genuine curiosity about the world. To embody this mentality, you m...
The Future of Tech in Hospitality
Tatyana Tsukanova | February 8, 2024
By Tatyana Tsukanova In prehistoric times, our technology was limited to tools made of stone and bone. In the 21st century, we live in an era of technological innovation that is changing almost every aspect of our lives, from communication and education to recreation and entertainment. Technology continues to evolve and in the hospitality industry we have seen drastic changes in recent years. A look into the future is necessary today, if only to better understand the current situation and to plan for 2024, as well as to understand what existing players are already doing and, undoubtedly, what guests and customers expect. Hospitality rides...
Hospitality Revenue Management: 10 Ways To Boost Hotel Income in 2024
EHL | February 7, 2024
Despite signs of recovery in 2023, the hospitality sector's 2024 outlook is unpredictable. Deloitte's Hospitality Industry Outlook 2023 identified the hospitality sector's key challenges for 2024 as a drop in consumer confidence, continuing labor shortages, and the inability of hotels to raise prices despite escalating costs. However, by leveraging strategic hospitality revenue management, hotels can navigate these hurdles and even drive revenue growth in the coming year. While the effectiveness of these hotel revenue management strategies will vary by location, audience and the economy; here are ten effective ways to increase your hotel'...
How Consumer Insight Is a Driving Force in Navigating CSR
EHL Insights | February 2, 2024
It used to be the case that organizations were only responsible to their owners and shareholders. The primary goal was to make a profit, and as long as the business met that objective, it was deemed a success. Now all that has changed: Consumer insight is now a crucial driving force in corporate decision-making. Today, consumers increasingly seek to support organizations that align with their own moral and ethical views. That is particularly true of younger consumers, with Millennials and Gen Z leading the charge. According to one study, 91% of Millennials would switch brands to one associated with a cause they believed in, while 94% of G...
Women in Saudi Arabia: Making Their Mark in the Hospitality Industry
Kaushiki Khanijo | January 26, 2024
By Kaushiki Khanijo Saudi Arabia’s vision 2030 Enabling and empowering Saudi women in every sector, utilizing their skills and potential for the progress and economic prosperity of the nation, is a fundamental aspect of Saudi Arabia's Vision 2030. With the goal of increasing women's engagement in the workforce to 30% by 2030, Saudi Arabia is committed to providing opportunities and support for women to thrive professionally. To accomplish this objective, Saudi Arabia has taken the lead in implementing a range of initiatives aimed at fostering a supportive atmosphere for the economic advancement of women. The country has embarked on a...
10 Hospitality Trends for 2024: Crafting Tomorrow’s Experiences Today!
EHL Insights | January 12, 2024
As a testament to its resilience, agility and innovative spirit, this article reflects today’s increasingly dynamic hospitality industry in terms of its long, medium and short-term evolution. Best-selling author, Will Guidara, claims “We are entering into a hospitality economy” – suggesting that what underpins the essence of hospitality, (service excellence, human interaction, personalization and the co-creation of memorable experiences), is actually what many sectors of industry are desperately in need of today. As we charge at break neck speed towards an ever-more digitalized society, the hospitality industry stands out as the succ...
Why Is ESG Important? Navigating Challenges, Embracing Sustainability
Stefan Güldenberg | January 9, 2024
By Stefan Güldenberg Environmental, social, and governance (ESG) issues are increasingly prominent in the decision-making processes of investors, consumers, and employees. With societal and environmental issues at the top of the global agenda, the ESG movement has surged in popularity and more people than ever before are considering the wider implications of their choices. However, the rise of ESG issues in the minds of investors and consumers has not been unchallenged. Last year, the backlash against ESG reached fever pitch when Tesla was removed from the S&P 500 ESG Index. It was cut from the indices over concerns about employer...
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