ehl hospitality insights
Mind the Generation Gap! Generational Differences in Hospitality
Kimberly Yoong | November 18, 2020
By Kimberly Yoong A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads. With all the age-related differences and particularities that exist among Baby Boomers, Generation X, Millennials and Gen Z-ers, it would be tempting, but ultimately a mistake, to focus primarily one generation based solely on demographics. Instead, developing a clear brand mindset that includes more behavioral themes such as authenticity, community, transparency and life experience could be more beneficial and attractive in the long run. Who are the real big spenders? A Gen X-er and a Gen Z-er wal...
European Hotel Investment Market: H1 2020
EHL Hospitality Insights | September 22, 2020
When Warren Buffett’s Berkshire Hathaway sold all of its airline stocks in April, it appeared as an affirmation to some investors that the future of travel was on the rocks – while for others, it reignited discussions on whether the widely respected Orcale of Omaha had ‘lost his touch’. The travel and tourism sector has undoubtedly been facing tumultuous times in the wake of COVID-19, with the International Air Transport Association (IATA) itself announcing that air travel will not recover until 2024. However, it would be hasty to presume that the prospects of hospitality are all doom and gloom. Newly released data from Cushman &am...
Ten Luxury Fashion Brands Venturing Into Hospitality
Chiara Eckenschwiller | May 2, 2019
In a world where everything has to be documented on social media, customers are increasingly looking for experience-related services. It is not enough anymore to wear luxury products such as a purse or shoes, customers now want to pair their products to an overall experience. Luxury travelers are craving luxury experiences As fashion brands are reinventing themselves, what better way to do so while at the same time facilitating the expansion of their empire? Luxury hotels are increasingly appealing to travelers, especially at a time when luxury becomes more accessible and diverse. Luxury travelers are craving experiences that go beyond...
Zero-G Hospitality: 4 Reasons Why Hotels Will Be The Shining Stars in Space Travel
Pier-Luca Rapin | March 19, 2019
By Pier-Luca Rapin "If the future does not include being out there among the stars and being a multi-planet species, I find that incredibly depressing" - Elon Musk Investors are stargazing. A multi-planetary society has become a likely reality. Every market will be affected, but mainly hospitality and tourism. Consumers will want to experience zero-G, visit the moon or even Mars, which will replace the white sandy beaches in travel agents' catalogs and tourists' fantasies. What are the real opportunities for hoteliers? How will the hospitality sector develop in this field? Some say that it will be impossible to bring touris...
Serviced Apartments: Innovative Approaches
December 13, 2017
By Stuart Pallister, EHL Hospitality Insights When it comes to the serviced apartment sector, as land prices rise, the trend is for smaller size units – and that's posing a challenge for designers: what to keep within the room or apartment, and what to move into possible communal areas. In a panel discussion held at the Serviced Apartment Summit Europe (#SASEU) staged in London, business development executives from SACO, BridgeStreet, Adagio and Frasers discussed the sector's current directions in the context of innovation and concept development. Eric Jafari, Managing Director of SACO Apartments, acknowledged that, from a design ...
The Swiss Tourist Happiness Index
November 30, 2017
By Dr Yong Chen How should we measure the tourist experience? Material well-being, or GDP, is regarded by some as insufficient to measure our quality of life and the evaluation of specific services in terms of customer satisfaction may also be somewhat lacking. For various industries that cater to tourists and practise the essence of hospitality through nurturing host-guest relationships, tourist happiness may be a better measure of service performance and destination competitiveness as it takes into account not just lobbies and facilities or services provided, but also factors in the whole tourist experience. What then are the factors...
