AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training

the American Hotel & Lodging Educational Institute (AHLEI) | October 25, 2016

Orlando, Florida, October 2016—The American Hotel & Lodging Educational Institute (AHLEI) has debuted a new online learning program, Elements of Service: Serving Guests with Disabilities, designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities, including vision, hearing, and mobility impairments. The goal of this course is to ensure that service providers feel confident and equipped to handle service interactions with hotel guests who are disabled—without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hot...