How to Build an Emotional Bond With the Most Demanding Clients, Hotel Guests

Valpas Enterprises | August 3, 2018

Imagine walking into a fresh hotel room after a long flight; dropping your luggage, collapsing onto the bed before noticing your favorite magazine resting on the table out of the corner of your eye. Seated next to it is a welcome letter addressed to yourself and an iPad tailored toward local services (yes, food delivery!). On the wall, there's a television with Netflix open and beneath it a selection of complimentary snacks. Personalization fuels hotel stays in the modern era, and the experience is forever vital. The best hotels go beyond expectations in order to make the best of a guest's visit. The little, unexpected things boost the...