emotional intelligence
Emotional Intelligence and Leadership: The Perfect Combination
EHL | June 10, 2024
When we think about leadership qualities, not more than a decade or two ago, emotional intelligence would have come a long way down the list. However, our expectations of work and what it means to be a leader have shifted drastically since then. Now, if you talk to most leadership and HR experts, they will tell you that emotional intelligence is one of the most, if not the most important skill for today’s business leaders. Operational and technical skills are still essential, but modern organizations are increasingly looking for effective leaders who can create positive work cultures, encourage employee growth, consider other p...
Train Your Hospitality Staff to Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling)
Doug Kennedy | May 11, 2023
By Doug Kennedy It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see. It is a mutually experienced feeling, felt across cultures, nationalities and languages. There is even a common gesture that humans around the globe use when the feeling arises, which is raising the right hand and placing it over the heart. Recently while preparing for a conference keynote...
The EI Advantage: How Four Seasons Drives Innovation and Business Success Through the Power of Emotional Intelligence
Four Seasons Hotels and Resorts | August 13, 2019
TORONTO, Aug. 13, 2019 -- A global study by Harvard Business Review Analytic Services (HBR-AS) and presented by Four Seasons Hotels and Resorts calls for a corporate culture transformation driven by the power of emotional intelligence (EI). For many years, EI has been the cornerstone of empowered, engaged and energetic corporate cultures. Yet the study outlines a troubling trend: companies worldwide are underestimating the value of EI, and there is a growing disconnect between what executives are saying about the importance of company culture and what they are actually doing. Emotional intelligence is a combination of self-awareness, ...
Hospitality Leadership Webinar to Address ‘Emotional Intelligence’ in the Workforce
Beekeeper | November 30, 2017
Led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the online class looks at how EI impacts staff productivity, employee retention and overall customer-service SAN FRANCISCO, CA November 30, 2017 -- Hospitality industry workers looking to hone their management skills in hopes of becoming better leaders and ultimately advancing their careers should plan to attend a webinar next week titled "Emotional Intelligence." Produced by workplace communication company Beekeeper, and led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the 45-minute "Bee School" class will define EI as it re...
