employee appreciation
Hotel Groups Celebrate Second Annual National Hotel Employee Day
AHLA | September 1, 2023
WASHINGTON (Sept. 1, 2023) – Leaders of top hotel industry groups, including the American Hotel & Lodging Association, the Asian American Hotel Owners Association, the National Association of Black Hotel Owners, Operators & Developers, and the Latino Hotel Association today released the below statements on the second annual National Hotel Employee Day. “Employees are the lifeblood of every hotel, and we created National Hotel Employee Day to help thank America’s nearly two million hotel professionals for their incredible service and dedication,” said AHLA President & CEO Chip Rogers. “Today and throughout the year, ...
What Hotel General Managers Can Learn From Marriott International
Barbara Tucci | June 5, 2023
By Barbara Tucci With the privilege of being invited by Satya Anand, President EMEA, and Sandeep Walia, Chief Operations Officer of Middle East, Marcelline Cordier and I, both recent EHL Alumni, landed in Abu Dhabi with, at first, little knowledge of the event to then return to Switzerland, three days after, utterly amazed and inspired by the people that we had encountered. The conference provided the corporation with the opportunity to express gratitude towards their associates for their dedication and contributions to the company’s success, with “You make Us” being the event slogan. It was also a chance for industry professional...
Seven Ways to Show Your Employees Some Love on Valentine’s Day
Shep Hyken | February 9, 2023
By Shep Hyken If you show your employees a little love this Valentine’s Day, they will reciprocate with a little love for you, your company, and your customers. Earlier this year, I shared a business prediction for 2023: Companies will focus as much – maybe more – on their employees as they do on customers. If you’ve been following my work, this isn’t anything new. However, with what is being referred to as The Big Quit, The Great Resignation, and other clever names to describe a problem plaguing many businesses today, we must focus on the employee experience more than ever. What appears to be a mass exodus of emplo...
AHLA Establishes Sept. 1 as National Hotel Employee Day
AHLA | September 1, 2022
Annual Event to Celebrate, Thank Hotel Employees WASHINGTON (September 1, 2022) – The American Hotel & Lodging Association (AHLA) today announced it has established Sept. 1 as National Hotel Employee Day in the National Day Calendar. National Hotel Employee Day will be celebrated annually to thank hotel employees for their hard work and dedication and recognize the integral role they play in our nation’s travel, tourism, and hotel industries. This year, National Hotel Employee Day will take on added significance, as hotels across the nation are working to quickly fill more than 120,000 open hotel jobs. To attract more talent,...
The Most Important Employee in Your Business
Shep Hyken | April 28, 2022
By Shep Hyken Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. Here is where I’m going with this idea. Let’s say the owner of a restaurant is also the chef. This chef prepares the most amazing meals using the highest quality ingredients, and customers are willing to pay a premium to enjoy this epicurean experience. Yet consider this … no matter how good the food is, if it comes out on a dirty plate, the meal goes back to the kit...
Customer Service Week: A Time to Celebrate Customers AND Employees
Shep Hyken | October 1, 2020
By Shep Hyken It’s my favorite time of year… the leaves change from green to gold to red, there’s a chill in the air and the holidays are right around the corner. And of course, one of my favorite “holidays” is National Customer Service Week, which happens the first full week of October each year. This year it’s October 5-9. Traditionally, Customer Service Week has been the time to highlight and celebrate the great work employees do to take care of their customers. I also believe it’s a time to think about our customers as well. With that in mind, as this week approaches, now is a great time to ask an important questi...
Tourism Tidbits: “Tidbits” for December – The Gift of Travel
Dr. Peter Tarlow | December 4, 2019
By Dr. Peter Tarlow December is a month for the giving of gifts. It is also a time to motivate employees during a season not only of joy but also for many a time of great frustrations. For those employed in the tourism industry December often means large crowds and challenging weather situations. It is a time when those who work in the travel industry not only suffer from personal exhaustion but also from a low level of ésprit de corps. December’s difficulties are a perpetual challenge for any tourism administrator. When we add to this situation the fact that the long cold and often dark winter months add to ...
Give Recognition Where It’s Due
Shep Hyken | October 31, 2019
By Shep Hyken There are some pretty important people in your organization, and I bet many of them don’t know just how important they are. Most likely, they aren’t getting the recognition they deserve. I was talking about this concept with my friend, Kent Higginbotham, and he shared a perfect example of this. Kent was in the Navy, and we affectionally nicknamed him “Admiral.” While in the Navy, Kent flew helicopters. Kent mentioned that most people think the pilot and co-pilot are the most important jobs on a helicopter. No doubt, without these two—or at least one of them—the helicopter can’t take off and land. However, Ken...
