Ridiculous Interpretation of Rules

Shep Hyken | June 3, 2020

By Shep Hyken This is one of those unbelievable customer service stories that borders on the ridiculous. I actually thought I was in the middle of a Seinfeld episode—or maybe there was a hidden camera hoping to get a crazy reaction to the interaction I’m about to share with you. I was at an airport and wanted some breakfast. There was just one person ahead of me in line. I heard her order a bacon, egg and cheese sandwich, hash browns and an orange juice. After placing her order, she stepped aside. The woman behind the counter asked what I’d like. I responded, “I’ll have exactly what that customer in front of me just ordered....