employee engagement
How To Be a Successful Hotel General Manager
EHL Insights | October 29, 2024
In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry. This blog serves as a vital resource for hotel management professionals who aspire to elevate their skills, expand their networks, and embrace the latest trends and innovations in the field. Whether you are aiming for personal career growth, wanting to enhance guest experience, or seeking strategies to optimize your operation, you will find valuable insights and practical advice here. Discover the 5 transformative steps that will not only im...
Is Your Staff Overwhelmed? Addressing the Employee Challenges in Hospitality – Part 1
Reeves Mathews | October 22, 2024
The hospitality industry thrives on creating unforgettable guest experiences. However, hotel employees, who are at the forefront of shaping that experience, are facing an ever-growing set of challenges. It is no secret that the years 2023 and 2024 saw a surge in hotel employee strikes and persistent staff shortage issues around the world. In this light, it is timely to explore how hotel management can better support the workforce to uplift their well-being, meeting their rights and requirements to boost long-term employee satisfaction. Current challenges faced by modern hotel employees As the hospitality industry navigate...
Managing People? Start by Improving Yourself
EHL | September 11, 2024
Most of us have experienced good and bad bosses. And the difference is huge. A good boss makes you feel supported, builds positive workplace relationships, and boosts employee satisfaction. A bad boss, on the other hand, micromanages, shows favoritism, hinders your creativity, and makes every day feel like a grind. Bad bosses can manifest in many forms - no emotional intelligence, overconfidence, and taking credit for other people’s work. But why do these people who seem so unsuited for leadership roles continue to rise to the top, and what can you do to be one of the good guys? What is the extent of the bad boss problem? Numerous st...
Hotel Employee Training Impacts Customer Experience and Happiness
EHL | September 6, 2024
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty. In today's competitive market, hotels that invest in comprehensive learning and development programs for their employees often see improvements in employee retention, motivation, and overall performance. The Importance of Employee Training in Hospitality Employee training equips staff members with the necessary skills and knowledge to excel in their roles, ultimately le...
Hotels To Celebrate National Hotel Employee Day
AHLA | August 30, 2024
WASHINGTON (Aug. 30, 2024) – Top hotel industry groups, including the American Hotel & Lodging Association, the Asian American Hotel Owners Association, the National Association of Black Hotel Owners, Operators & Developers, and the Latino Hotel Association, will recognize National Hotel Employee Day today and throughout the weekend along with hoteliers across the country. AHLA and the National Day Calendar established National Hotel Employee Day in 2022 to honor the nearly two million employees who work in America’s hotel industry. It is observed annually on September 1. Every day in communities across the nation, hotel empl...
Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
Warren Dehan | August 27, 2024
Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that just 16 percent of all transactions today are handled using cash. More businesses are turning to digital tipping solutions to adapt to this shift in consumer behavior, but common barriers exist in the hotel tech stack that prevent some independent hoteliers from quickly offering digital tipping. Tipping is...
Crafting a Unique Employer Brand for Today’s Talent Market
Veronika Mercier | August 14, 2024
By Veronika Mercier In today’s competitive job market, employer branding has become an essential strategy for attracting and retaining top talent. However, many managers still don’t know what exactly constitutes a strong employer brand. Is it down to company culture, work-life balance, benefits and compensation, or is there some other secret sauce that makes an employer desirable? To find out what makes an employer brand truly effective, we consulted with industry experts and entrepreneurs who have devised proven strategies for creating a unique and strong employer brand. From their experience and diverse roles in renowned companies...
Don’t Throw Fellow Employees Under the Bus
Shep Hyken | July 18, 2024
By Shep Hyken I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife and I were at a restaurant. The server seemed pleasant and professional, but as our food was delivered, we saw a different side of her. There was a mistake in the order. The side dishes we received were not the ones we chose. I didn’t think it would be a big deal. She could either take our meals back to the kitchen or let us keep our meals and bring out the side dishes we ordered. But to the server, it was a big deal. She started to complain about how this happens “...
