Tourism Tidbits: Developing Employee Loyalty in the Hope That Tourism Will Soon Return to Normal

Peter Tarlow | April 5, 2021

By Dr. Peter Tarlow One of the things that the tourism and travel industry learned from the Covid-10 Pandemic is the importance of good and loyal employees.  Everyone seems to want loyal employees, yet few tourism businesses seem to know how to win this loyalty.  In fact, tourism is known for high employee turnover, low pay, and often capricious management.  It is a mistake to overlook the fact that employee-employer relations often impact the tourism experience and may become a major form of positive or negative marketing.  In fact, good management inspires loyalty and often results in the type of customer service that produces repeat...