employee retention
Managing People? Start by Improving Yourself
EHL | September 11, 2024
Most of us have experienced good and bad bosses. And the difference is huge. A good boss makes you feel supported, builds positive workplace relationships, and boosts employee satisfaction. A bad boss, on the other hand, micromanages, shows favoritism, hinders your creativity, and makes every day feel like a grind. Bad bosses can manifest in many forms - no emotional intelligence, overconfidence, and taking credit for other people’s work. But why do these people who seem so unsuited for leadership roles continue to rise to the top, and what can you do to be one of the good guys? What is the extent of the bad boss problem? Numerous st...
Hotel Employee Training Impacts Customer Experience and Happiness
EHL | September 6, 2024
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty. In today's competitive market, hotels that invest in comprehensive learning and development programs for their employees often see improvements in employee retention, motivation, and overall performance. The Importance of Employee Training in Hospitality Employee training equips staff members with the necessary skills and knowledge to excel in their roles, ultimately le...
6 Great Ways to Reduce Absenteeism and Turnover Rates in the Workplace
Dr. Bertrand Audrin | August 21, 2023
By Dr. Bertrand Audrin Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit. Challenges in the hospitality industry The hospitality industry experiences significant employee turnover and absenteeism, having historically had one of the highest turnover rates among private sectors, even prior to the pandemic. These factors pose a substantial financial burden ...
Meyer Jabara Hotels’ Journey Culture Reaping a 75% Employee Retention Rate
Meyer Jabara Hotels | August 8, 2023
Implementing principles of continuous cultural improvement is slashing the management company’s turnover rate through empowerment and accountability [Danbury, Conn., August 8, 2023] — Meyer Jabara Hotels is reporting a 24.20% turnover rate through the first half of 2023. With the U.S. Bureau of Labor Statistics citing 70% to 80% turnover annually as the industry norm, this 46-year-old hotel ownership and management group is obviously doing something right. With hotel operators still feeling the sting of the “Great Resignation,” MJH is revealing its secret to employee retention success. “Our biggest competitive advantage is wha...
5 Strategies to Win 78% or Greater Employee Engagement
Beekeeper | June 13, 2023
By Cris Grossmann, CEO and co-founder, Beekeeper Frontline workers are the engine that drives business. Around the world, 80% of all workers serve on the frontline, working in industries such as construction, hospitality, manufacturing and retail. However, companies are struggling to hire and retain top talent. Frontliners are experiencing rising food, housing and childcare costs due to inflation, causing them to job-hop or take on extra work. Nearly 70% of Americans are looking for a second job to keep up with widespread price increases. Leaders are seeking to engage a multi-generational workforce, including younger staff who have diff...
Why 2023 Is the Year of Wellness for Hotels
Adam and Larry Mogelonsky | April 12, 2023
By Adam and Larry Mogelonsky Coming out the pandemic and more attention given to personal health than ever before, wellness is at the forefront of consumers’ minds. For hotels, this is both an opportunity for the growth of new profit centers and a potential harbinger of doom because as one does at home, one will expect at their workplace (that is, employee wellness) and wherever they travel (that is, risings expectations for wellness-oriented amenities). Wellness is hardly anything revolutionary for the hospitality sector, though. Leading brands have all invested heavily in this space, both to assuage employees and to drive revenues b...
Agilysys to Share Insights on Importance of High-Tech, High Return Hospitality™ During Indian Gaming Tradeshow & Convention 2023
Agilysys | March 28, 2023
Agilysys’ Tribal Casino Resorts Leader, Ryan Carrier, Will Present During Labor Shortage Session ALPHARETTA, GA — March 28, 2023 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions that help properties achieve High Return Hospitality™, will be speaking at the Indian Gaming Tradeshow & Convention, the largest gathering of tribal leaders and casino executives in the country. From March 27-30 at the San Diego Convention Center, attendees will gather to learn, interact and exchange industry-specific ideas and celebrate the Indian gaming industry’s cultural success, strength and self...
How the Right Hotel Technology Can Help Hoteliers Attract and Retain Employees
Tanya Pratt | January 25, 2023
By Tanya Pratt The hospitality industry continues to face major challenges as the labor landscape shifts, driven by the pandemic and global macro-economic factors. As in other industries, hoteliers find themselves having to re-write the value proposition of working at a hotel. To recruit a new generation of workers and retain a skilled workforce, hoteliers must implement technologies that enable hotels to be attractive workplaces with unique employee experiences, while also continuing to deliver exceptional experiences that their guests crave. How can hotels be successful? By using modern employee facing technology, including str...
