employee satisfaction
Is Your Staff Overwhelmed? Addressing the Employee Challenges in Hospitality – Part 1
Reeves Mathews | October 22, 2024
The hospitality industry thrives on creating unforgettable guest experiences. However, hotel employees, who are at the forefront of shaping that experience, are facing an ever-growing set of challenges. It is no secret that the years 2023 and 2024 saw a surge in hotel employee strikes and persistent staff shortage issues around the world. In this light, it is timely to explore how hotel management can better support the workforce to uplift their well-being, meeting their rights and requirements to boost long-term employee satisfaction. Current challenges faced by modern hotel employees As the hospitality industry navigate...
Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
Warren Dehan | August 27, 2024
Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that just 16 percent of all transactions today are handled using cash. More businesses are turning to digital tipping solutions to adapt to this shift in consumer behavior, but common barriers exist in the hotel tech stack that prevent some independent hoteliers from quickly offering digital tipping. Tipping is...
Develop Your Supportive Leadership Skills for a Healthier Workplace
EHL Insights | July 18, 2023
Have you heard of the recent trends such as the “Great Resignation”, “Quiet Quitting” and “Career Cushioning” that are transforming the job market? While most leaders are aware of these trends, many seem helpless to counter the problems that are causing employees to leave, underperform, and generally dislike their jobs. A very sobering study by UKG suggests that nearly 70% of employees feel that their manager has more impact on their mental health than their therapist or their doctor, putting their influence on par with that of their life partner. And 60% of employees worldwide say their job is the biggest factor influencin...
Why It Is Critical to Care About Your Employees’ Financial Wellness
UniFocus | January 6, 2022
By Mark Heymann As every hospitality leader tries to address declining employee satisfaction, one simple way to think about the problem is to spend two weeks in their shoes. Why two weeks? Because that’s typically the time frame that an employee is waiting for another paycheck to arrive, and those 14 days can feel like an eternity. According to research from PYMNTS.com, 125 million adults in the U.S. are living paycheck to paycheck. For hotels and all service-related businesses, what needs to change is clear: It’s time to eliminate that waiting period. At Unifocus, we teamed up with Rain to give all our partners who use our Labor Ma...
Associate Retention & Motivation in Hotels: Let’s Leave Pandemic Crisis Mode and Focus on Employee Satisfaction Again
Neil Flavin | May 12, 2021
By Neil J Flavin The pandemic’s negative effect on the hospitality industry, especially its ability to hire new associates, will be long felt even as we see signs of recovery. Many have left the industry for other opportunities considered more stable. The more leadership can recognize, motivate, and reward team members, the stronger the chances are of rebuilding and retaining staff for the long term. There are so many hidden and not-so hidden costs of high turnover that exploring all options to retain your valuable associates is more important than ever. New associates are excited to come to work, be productive, and help provide for t...
It’s Time to Invest in Your Employees’ Safety
Jay Reed | June 9, 2020
Ensuring a safe and confident workforce sets the table for a successful reopening; Hoteliers must do everything possible to reduce staff risk, so they want to return By Jay Reed It’s a dangerous world out there. New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. Think about it. There is no Coronavirus vaccine; those who return to work are doing so knowing that conditions are unsafe and that they can potentially get sick. As an industry, we need to rall...
Now Is a Good Time to Demonstrate Hospitality for Our Frontline Team Members
Doug Kennedy | March 25, 2020
By Doug Kennedy With some hotels closing altogether and nearly all doing massive furloughs and layoffs, these are certainly trying times financially for our frontline hospitality workers, but it is also a very emotionally challenging moment. It warms my heart to hear all the stories of hotel owners and asset managers doing all they can to provide as much pay as possible to help bridge the gap to unemployment and government assistance. Now is the time for executive through mid-level managers to also do their part and to show their frontline hospitality team members just how much they are valued personally. Certainly, there will be som...
