employee well-being
Leveraging Tech to Drive Employee Motivation, Guest Delight and Revenue
Joe Vargas | January 31, 2024
By Joe Vargas While there are many technologies you can invest in that provide a competitive edge, there is one resource that is infinitely valuable that you don't want to overlook: your people. Guest satisfaction is one of the key drivers of success for any hotelier, determining repeat customers and, in turn, your bottom line. While guest-centered initiatives, like expanding your amenities, are often the focus of customer loyalty, employee well-being and job fulfillment are also critically important. The feeling of being surrounded by an engaged work culture is palpable for guests, and happy employees are more likely to deliver ex...
Ready for the Future? Five Leadership Trends Reshaping Hospitality
EHL | September 13, 2023
New technologies, employee well-being, CSR, and Diversity, Equity and Inclusion initiatives are all strong trends influencing the management of global hospitality businesses today. Adapting to the evolving landscape of the global hospitality industry To lead people and organizations successfully in the coming years, leaders need to have a clear understanding of these trends and how to implement them while considering the specific needs of their organizations and the context of their market. In this article, we’ll discuss the top five trends influencing global hospitality businesses, and their leadership, today. And we’ll offer some s...
The Slow Burn Growth of Hotel Wellness
Adam and Larry Mogelonsky | August 23, 2023
By Adam and Larry Mogelonsky The challenge with gradual trends, such as the ongoing aging of the baby boomer generation, lies not so much in predicting them, but rather in quantifying their minute-by-minute growth and translating all of the macroeconomic data into actionable adjustments on a short-term financial basis. In the grand, grand scheme of things, an inability to pivot can lead to outcomes similar to Blockbuster and Kodak, where unforeseen market shifts caused irreparable damage. Hindsight questions like "Why didn’t we act sooner to capitalize on this clear opportunity?" overlook the influence of entrenched culture and the ne...
