enhanced guest experience
ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea
ALICE | August 15, 2018
Hotel Wailea, Hawaii's only luxury adults-only resort, has selected ALICE to enhance their internal communication and align their staff task management within the most exclusive retreat community on Maui. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. Prior to implementing ALICE, Hotel Wailea used radios for communication across their 15 tropical acres and printed checklists to assign staff ...
Agilysys Releases Latest Version of InfoGenesis®, A Modern POS Platform to Transform Hospitality Guest Service at Scale
Agilysys | June 18, 2018
Agilysys Continues to Expand Capabilities of Award-Winning Enterprise POS Solution Offering ALPHARETTA, GA. — June 18, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of InfoGenesis® 4.5.0, the latest version of its award-winning point-of-sale solution. InfoGenesis® 4.5.0 provides a modern point-of-sale platform that reflects hospitality operators' growing focus on creating meaningful guest connections and experiences. In addition to increasing revenue opportunities and streamlining IT and operations, this new ...
How Self-Service Technology is Enhancing the Guest Experience
JLL Real Views | December 7, 2016
by Natasha Stokes At hotels around the world, the friendly face of a concierge who remembers your name could soon be replaced by technology that aims to do just the same. When it comes to a great hotel stay, that personalized touch is often the defining feature. At the Aloft hotels in Boston and Santa Clara, guests can perfect their room's temperature not by ringing down to housekeeping, but by telling the in-room iPad to "cool the room". When it launches next summer, the Hilton Group's Tru brand will similarly target tech-savvy, millennial travellers, who can check-in by app, collect a virtual key on their smartphones and let themselve...
