Eva Lacalle
What Technology Is Used in Smart Hotels?
Eva Lacalle | March 26, 2024
By Eva Lacalle Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing these expectations by seamlessly integrating technology into a comprehensive guest experience. We'll delve deeper into smart hotels, exploring their advantages and the currently available technologies. Staying competitive requires staying abreast of trends, consistently delighting guests, and fostering brand loyalty. What are smart hotels? The term "smart" is now used in ma...
Hotel Chatbot: Top Benefits for Hoteliers
Eva Lacalle | October 31, 2023
By Eva Lacalle Are you wondering what a hotel chatbot is and whether it’s suitable for your property? From answering questions to providing relevant information, this emerging technology is changing how hotels interact with guests. And they can do it 24/7. Hotel chatbots are the perfect solution for modern guests who look for quicker answers and customer support availability around the clock. If you want to know how they can help your property thrive, keep reading to discover their benefits. What is a hotel chatbot? A hotel chatbot is a technology that assists guests and customers in the hospitality industry. It can respond to que...
Google Hotel Reviews: Everything You Need to Know
Eva Lacalle | September 11, 2023
By Eva Lacalle In today's digital age, online reviews have become an integral part of the decision-making process for travelers. As a hotelier, it’s crucial to understand the impact of guest feedback on your business. This is where Google hotel reviews come into play. In this guide, we’ll explore everything you need to know about Google hotel reviews and provide valuable insights on leveraging them to enhance your hotel's reputation and attract more guests. Why Google hotel reviews matter Travelers rely on Google in their research, planning and booking process. Reviews are one of the first things potential guests see when they sear...
How to Increase Repeat Guests at Your Hotel
Eva Lacalle | August 24, 2023
By Eva Lacalle Are you looking to increase repeat guests at your hotel? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business. Let's look at the best strategies for increasing the number of repeat guests at your hotel that will help you to boost your hotel's success and profitability. Why is it important to increase repeat guests at your hotel? The success of your hot...
Serviced Apartments: Top Trends to Watch This Year
Eva Lacalle | July 24, 2023
By Eva Lacalle Marked by changing traveling patterns and blurred lines between working and living, the new era of hospitality shows no signs of slowing down. From bleisure travel to slomads, serviced apartments have a perfect opportunity to grab the spotlight – and some extra revenue. The trick is to stay on top of trends and implement them before your competitors do. Top 6 serviced apartment trends We'll explore the most relevant trends for serviced apartments – sustainability, multi-functional spaces, the rise of new target clients, extended stays, and much more. Keep reading to discover them all. 1. Sustainability Sustainabil...
