f&b management
The Automat Concept – What’s Old Is New Again With Technology: Opportunity for Hotels
Dr. Frederick DeMicco | December 2, 2020
By Frederick J. DeMicco, Ph.D. and Isaiah Morrow, MBA Student, The School of Hotel and Restaurant Management, The W.A. Franke College of Business, Northern Arizona University A restaurant without waiters or workers behind the counter seems like an idea from the future; Ironically, this is an idea of the past. This concept is called an Automat, it was popularized in the early 1900s after the Spanish Flu Pandemic (Figure 1). Horn & Hardart, the largest Automat opened in New York in 1912 without any visible employees’ whatsoever costumers inserted their money into a glass-enclosed kiosk and enjoyed a steaming plate of freshly made food...
A New Model for Safety and Automation in F&B Management
Linda Pouliot | November 30, 2020
By Linda Pouliot F&B represents a significant portion of a hotel’s non-room revenue. Especially in the pandemic era, F&B management is among the most critical operational challenges confronting the hotel industry. Today’s environment offers two parallel challenges: Achieving operational efficiency and, at the same time, responding to, meeting and anticipating changing guest preferences that are driving a growing demand for safe, secure environmentally sound on-property experiences. As hoteliers rebuild their businesses, here are guidelines they can consider in constructing a new kind of F&B operating model that meet t...
