Franck Louveau
7 Customer Service Experience Trends to Watch in 2023
Franck Louveau | March 2, 2023
By Franck Louveau As customer expectations continue to evolve, customer service trends are adapting at pace. Businesses from all industries must keep up with emerging customer service experience trends to meet customer expectations and foster better customer relationships which is critical for remaining competitive in the respective market. This blog takes a deep dive into the top 6 customer service experience trends to watch in 2023. Customer service developments in the recent past The past year has ushered in a new paradigm for customer service and customer experience across all industries. The following are some of the latest indus...
How to Spot Promising New Opportunities During Service Design
Franck Louveau | August 24, 2022
By Franck Louveau The hospitality and service industry involves developing and adapting solutions and services that create better value and user experience –services that improve customers' satsifaction, thus quality of life. One of the best ways to achieve this is through service design with processes like rigorous service concept validation. However, you must identify an opportunity or gap in market first before designing a service as the solution. You must be able to identify the best opportunities and develop the best and most viable solutions with service excellence at the core of your service design. After aligning your vis...
What Is Service Culture?
Franck Louveau | August 23, 2021
By Franck Louveau You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture and why is it so important? Let’s take an in-depth look at this concept and how it plays out through customer service culture examples. Service Culture definition You may find varying definitions of the term 'service culture'. In essence, it refers to a company culture that’s focused on customer service, so you could also call it customer service culture. A company with a service culture focuses its mission and processes on serving the customer first and foremost. T...
What Is SOP – Standard Operating Procedure?
Franck Louveau | August 12, 2021
By Franck Louveau When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them. From your marketing plan and financial information to employees, equipment needed, and planned methods of operations – a solid business plan is a clear roadmap of what your successful business will look like. When it is time for your business to finally open, or in some cases, when it has been in business long enough for a tried-and-true testing of operational procedures, it is then time for you to create a SOP for the business. What is SOP for the Hospitalit...
