Frank Pitsikalis
Fulfilling the Elevated Standards of the Changing Luxury Stay
Frank Pitsikalis | July 9, 2024
What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property. As noted in a recent EHL Insights article, We keep defining the word luxury but ultimately it has to be defined by the customer. While the level of service, convenience, and attention rank high on the luxury spectrum, prov...
Agilysys To Speak on “Revenue Beyond the Room” at HITEC 2024 and on “The Agilysys Turnaround Story: 2017 – 2024” at HITEC IC 2024
Agilysys | June 12, 2024
Agilysys SVP Frank Pitsikalis will present Tuesday, June 25th and CEO Ramesh Srinivasan will present Thursday, June 27th ALPHARETTA, GA (June 12, 2024) — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced two executive speaker sessions, one at the HFTP HITEC event June 24 – 27 and one at the HITEC Technology Investment Conference (HITEC IC) June 27 – 28, both to be held at the Charlotte Convention Center inCharlotte, North Carolina, USA. Produced by Hospitality Financial and Technology Professionals (HFTP®), a global non-profit hospitality association, HITEC ...
The Hospitality Factor: Elevating Service With Empathy and Staff Empowerment
Frank Pitsikalis | October 25, 2023
By Frank Pitsikalis A smart observer once noted the difference between "service" and "hospitality" is the difference between being "well run" and being "well loved." While it is a fine accomplishment to earn a guest's, "They always do a nice job" endorsement, it is far better to inspire an effusive, "I absolutely LOVE that property – their team understands us and always provides just the right touch at the right time." Excellent service requires well-defined and reliably followed protocols. Hospitality adds empathy, personal connections and teams empowered to act outside of protocols when warranted. Service elevates to...
Fulfilling the Elevated Standards of the Changing Luxury Stay
Frank Pitsikalis | August 29, 2023
By Frank Pitsikalis What one guest considers as “luxury” is different from another and for that reason, luxury hotels must offer their guests a variety of choices mapped to their individual preferences to deliver a hyper-personalized luxury experience. Choice is critical for today’s luxury travelers – choice of where to travel, where to stay, what kind of experience they wish to have, and how they want to interact with a property. As noted in a recent EHL Insights article, We keep defining the word luxury but ultimately it has to be defined by the customer. While the level of service, convenience, and attention rank high on th...
Agilysys Features Next-Era Spa Software at the 2023 ISPA Conference May 9-11
Agilysys | May 10, 2023
– Agilysys Spa Reflects Advances Resulting From Agilysys’ 2022 ResortSuite Acquisition – – Frank Pitsikalis, ISPA Chairman and Agilysys Vice President of Product Strategy, Will Speak On “Pricing Strategies to Maximize Revenue” Panel May 10 – ALPHARETTA, GA — May 10, 2023 — With demand for spa services outpacing resources available to deliver them, it is increasingly vital for spa operators to optimize how they align staff and service reservations to optimize revenue and profit per time booked. Agilysys Spa, a next-era cloud-native spa solution debuting from Agilysys (Nasdaq: AGYS) at the 2023 ISPA Conference at the ...
The Outlook for Hospitality, Part 2: How Vendors Are Pivoting to Meet New Industry Demands
Fran Worrall | November 16, 2020
By Fran Worrall In the fall issue of Hospitality Upgrade, we began our four-part series on the outlook for the hospitality industry by asking vendors the following question: What are your thoughts on the future of hotels and the industry in general? Overwhelmingly, respondents were optimistic. Despite the seriousness of the pandemic and its devastating impact on hotels around the globe, most vendors agreed that the industry is resilient and will recover. Some said it would come back even stronger than before. Not surprisingly, most believe that technology will play a key role in the process. In Part 2 of our series, we asked the foll...
The Outlook for Hospitality: Silver Linings in the Midst of Crisis
Fran Worrall | November 2, 2020
Vendors Address The Future of The Industry, Part 1 By Fran Worrall During the past seven months, the hospitality industry has faced the worst crisis in recent history. As COVID-19 has spread around the globe, hotels have been forced to lay off employees, curtail services and in some cases close. At some point, however, the world will regain its equilibrium. Consumers will be eager to travel again. And businesses will want to hold group meetings and conferences. What will the hotel landscape look like? Can anything positive come out of this crisis? We talked with a number of vendors for this multi-part series on the outlook for ho...
