front desk upselling
Digital Upselling: Go Where the Margins Are!
ROOMDEX | March 24, 2021
By Jos Schaap - ROOMDEX Due to the ongoing pandemic, hotels have lost several months’ worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels. As a consequence, it’s critical to make the most of every booking to maximize average spend and revenue. Digital upselling can be a quick and easy way to both improve your guests’ experience while simultaneously giving your revenue that much needed boost. What to sell? This question may appear to be basic but not every upsell…sells. For many hoteliers, the reality is that typically upsel...
Measuring and Incentivizing Front Desk and Reservations Upselling
Doug Kennedy | September 20, 2017
By Doug Kennedy Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018. If so, I'm pretty sure your owners or asset managers are looking for more revenue, as all owners seem to do every year. With occupancies performing well in most markets, unless you are planning to build more hotel rooms the only way to squeeze out more revenue is to increase ADR. Implementing a front desk and reservations upselling program, or improving the one already in place, can help your hotel achieve its revenue goals. Of course one component of a successful upselling program is training your frontline...
Nine Ways to Build Trust and Win the Sale
Dr. Dennis Rosen | October 12, 2016
by Dr. Dennis Rosen What are you doing to build trust in the mind of your customers? Building trust is one of the best ways to increase sales of product and services. This is particularly true if you are selling professional services such as insurance, financial management, accounting or legal services, or selling business to business. Basically, success in these fields requires that you sell yourself to sell your products. And selling yourself involves development of customer trust in you as an individual and in your recommendations. All sales people can talk about how good their company is, their client list and provide references. De...
TSA Partners with Movenpick Hotel Riyadh on a Comprehensive Upselling Program
TSA Solutions | April 18, 2016
TSA Solutions Supports the Hotel to Drive Revenue, Guest Satisfaction, and Front Desk Upselling Efficiency – the Partnership Accelerates TSA's Growth Across the Middle East RIYADH and NEW YORK — APRIL 18, 2016. Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 438-room Movenpick Hotel Riyadh in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. The Hotel is TSA's 12th partner hotel in Saudi Arabia - TSA now has more than 100 hotel partners throughout the Middle East. Management selected TSA for the comprehensive...
TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months
TSA Solutions | February 9, 2016
TSA Solutions Upsell Programs Support the Hotel with Dramatic Increases in Revenue, Conversion, and RevPAR MOSCOW — February 9, 2016 . . . Continuing its accelerated expansion worldwide, TSA Solutions has implemented its Front Desk Upselling program to support the 234-room Marriott Moscow in enhancing upselling revenues, building RevPAR and promoting increased guest satisfaction. In less than two months since implementing the program, the hotel has seen tremendous results – including 1.7 million Rubles in total upsell revenue, and a close to 4% impact on RevPAR. Management attributes the results to the breadth and flexibili...
TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams
TSA Solutions | January 13, 2016
The 221-Room Hamburg Property Becomes the Third Kempinski Hotel in Germany to Partner with TSA Solutions, Which Now Has 27 Hotels in Germany and more than 50 in Central Europe DUBAI, UAE — January 13, 2016. Continuing its worldwide expansion and accelerated growth in Central Europe, TSA Solutions has implemented its Front Desk Upselling program to support the Hotel Atlantic Kempinski in enhancing upselling revenues, identifying hidden guest needs to promote increased guest satisfaction, and motivate Front Desk associates. In just a few weeks since implementing the program, the hotel has already seen significant results. Marco Wint...
TSA Solutions Partners with PHG to Add Meritage Collection Hotels to its North American Portfolio
TSA Solutions | November 23, 2015
TSA's Front Desk Upselling makes an immediate impact to drive ancillary revenue and guest service at iconic California properties New York— November 23, 2015 - TSA Solutions, the worldwide leader in hotel upselling solutions, expanded its portfolio of hotels in North America through a partnership with Pacific Hospitality Group (PHG), a hotel management and ownership company. The collaboration with PHG adds four properties under the company's Meritage Collection portfolio to TSA's growing roster of clients. The participating Collection hotels include Balboa Bay Resort, Bacara Resort & Spa, Estancia La Jolla Hotel & Spa, and...
Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016
Doug Kennedy | November 10, 2015
By Doug Kennedy November 10, 2015 If you are like most hoteliers, chances are that this time of year you have just about completed your budget for 2016. If your owner representatives are like most investors, chances are also that despite having experienced several years of record growth, they are looking for you to increase RevPAR once again in 2016. Most market areas have already experienced a leveling off in occupancy growth here in 2015 and if your area is forecasting a growth in demand next year you can count your blessings. However, for the majority of hotels, the only way to achieve a higher RevPAR next year is going to be to achi...
