The Battle Between Full-Service and Limited-Service Properties

Larry Mogelonsky | November 25, 2015

By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) While travelling on business earlier this quarter, I took it upon myself to compare two outlets of a major chain (without mentioning any names in specific) – one was part of their full-service collection while the other was a member of one of their limited service brands. In both instances, I was alone and my stay was merely for a night and breakfast, arriving after dinner and departing the next morning. Accordingly, my comments relate mostly to a typical business traveler who sees the hotel as an accommodation necessity, rather than the leisure traveler who may be more inclined to in...