gem
Guestware Releases New Features
Guestware | May 24, 2017
Seattle, WA – Guestware, the hotel industry's most comprehensive Guest Experience Management (GEM) system, today announced a new release of its cloud software solution. The latest version adds new features and offers even greater ease-of use. Building on over 20 years of technology, the latest version expands the Welcome Intelligences® algorithms empowering hotel staff to personalize guest's experiences. Highlights include reoccurring automatic guest request fulfillment, multi-incident guest request entry, reservation event triggered dispatch, and much more. The latest release adds more automation so hotel staff can focus on s...
Guest Experience Management – Strategic “How to” Guide Helps Hoteliers Achieve Success
Smart Decision Guides | May 8, 2017
Starfleet Research, the leading provider of best practices research and recommendations for the hospitality industry, has released The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access. This 45-page Smart Decision Guide offers research findings, analyst insights and unbiased recommendations for enhancing the quality of the guest experience. It serves as a definitive resource for senior executives, general managers, IT directors and other decision makers charged with upgrading their Guest Experience Management (GEM) capabilities. It is not surprising that hoteliers are turn...
