Are Hotels Ready for Generation Novel?

David Millili | January 10, 2023

How the rise of Generation-Novel or Gen-N could transform the future of guest service By David Millili, CEO, LodgIQ What defines world-class guest service? Is it personalized offers or a value-driven loyalty program? Is it a timely reply sent back to an unsatisfied guest review? Is it flexible stay options or policies? Is it an engaging social media presence? Guest service can be all of these things… and with the demands accelerated by the pandemic, it has also become so much more. The problem with defining guest service in any singular way is that we often treat guest service as a department or a response rather than an ever-evolv...