generational differences
It’s Time to Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research
Doug Kennedy | April 8, 2024
By Doug Kennedy As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so. Seems like just about every conference I speak at lately has another high-paid keynote speaker addressing some topic related to what “Gen Z” or “Millennials” want out of work, life, and what they are looking for in a hotel workplace....
Mind the Generation Gap! Generational Differences in Hospitality
Kimberly Yoong | November 18, 2020
By Kimberly Yoong A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads. With all the age-related differences and particularities that exist among Baby Boomers, Generation X, Millennials and Gen Z-ers, it would be tempting, but ultimately a mistake, to focus primarily one generation based solely on demographics. Instead, developing a clear brand mindset that includes more behavioral themes such as authenticity, community, transparency and life experience could be more beneficial and attractive in the long run. Who are the real big spenders? A Gen X-er and a Gen Z-er wal...
