georges panayotis
It Is Time to Be True Leaders!
Vanguélis Panayotis | December 6, 2022
By Vanguélis Panayotis A career is a lifetime achievement - from early days in one's career all the way to maturity, expectations will inevitably evolve for those who have chosen the industry. It is our duty to adapt to these expectations. Whatever they might be, we all search for meaning. As an industry, it is up to hospitality to bring this meaning to its employees. Therefore, many stakeholders have become involved in helping communities, implementing concrete actions to preserve the planet and addressing (gender) diversity. Let’s remember that tourism accounts for 10.3% of global GDP and also more than 300 million jobs worldwide*. ...
It Is Impossible to Walk on Our Heads… And yet…
Georges Panayotis | February 27, 2019
Georges Panayotis A little logic, a little common sense, and we quickly understand that it is impossible to walk on your head. So why do we keep trying? Our businesses and our industry have slowly shifted towards a development model that is increasingly disconnected from reality. An overgrown head with atrophied hands and feet. Operational staff who most of the time have to muddle through regardless, whether they are ambidextrous or handless, long-distance runners or disabled. Careful not to upset the pyramid In our sector, operational people - the feet and hands of the trade - are essential. It is on the ground that the product and se...
Every Cloud Has a Silver Lining… but for Whom?
Georges Panayotis | February 13, 2019
Fostering, supervising, regulating, preserving the common heritage... these are the main missions of governments and agencies that must take them to heart. Create, develop, design, innovate, know your market, benchmark... these are the missions of the sector's professionals whom governments must trust in order to know how to act in order to preserve their market share. One might be tempted to step on others' turf. "However, it is by assuming each of our well-defined roles and by pushing the expertise, know-how and knowledge ever further that we will build a solid and sustainable tourism strategy." Through debate, by ch...
Who Will Benefit From the Digitization of the Hotel Industry?
Georges Panayotis | January 28, 2019
By Georges Panayotis We have fully entered a new era. What was once a craft industry has now become an industry that is highly specialized in many fields. These changes are exciting and gratifying. Why? Because they make the players in this business future experts in digital technology and marketing, and they push us to go ever further in product design, customer relations and the range of services we can offer them. The notions of the "money back guarantee", "exchangeable product" and sales were invented at Le Bon Marché department store. Nearly 200 years later, Black Friday has become a global institution, a...
You Can’t Get Anything for Twenty Bucks These Days
Georges Panayotis | January 10, 2019
By Georges Panayotis While we've been relatively spared the hardship of winter's cold weather, 2019 has nevertheless sprung up. So what should we wish for? What do you want? Let's get to work and act, find the strength and the means to join forces, move forward and progress together. Let us not look back because what is done is done, but let us try not to repeat the same mistakes and let us try to make the most of the assets we have. But who is looking after leisure tourists? "We shall not forget that the international symbols of Paris are the Eiffel Tower and the Champs Elysées - not La Défense and the ...
Europe Goes Digital… Yes We Can!
Georges Panayotis | September 26, 2018
By Georges Panayotis Cocorico! Google set up a research centre on artificial intelligence last week in Paris. The arrival of our President has something to do with it, he believes in the importance of becoming a great digital nation. In the long term, a thousand jobs will be created by the American giant in Paris, including a significant proportion of researchers in development and artificial intelligence. This is good news for the future of our sector because the number of uses we can find for this new science is, by definition, infinite. Artificial intelligence has been around for a few years, but it is still in its infancy in France,...
The Profession of Hospitality: Enough With Elites, Welcome Entrepreneurs!
Georges Panayotis | September 11, 2018
By Georges Panayotis The entire profession agrees that the sector is short of manpower. Very often, restaurants, bars, hotels are unable to find competent, motivated and loyal staff to make their business grow and provide irreproachable customer service. Once you have gone around and squared the circle, you find yourself back at the beginning. Consultations, experiments, meetings, debates, brainstorming... much effort has been put into finding a solution, but but they result in half-measures and ultimately do not really solve this problem. Nevertheless, it is central to our profession, which is based on know-how and human contact. Paral...
Don’t Pluck the Goose That Lays the Golden Eggs!
Georges Panayotis | August 30, 2018
By Georges Panayotis France's tourism performances are mostly positive, and so much the better! After many lean months, tourism and hotel professionals are back to smiling. Driven by ever-increasing international demand, tourist arrivals are on the rise and remain strong. Let's ride the wave and acquire market shares. Because while France has a long tradition of hospitality with an attractive cultural and geographical heritage, many destinations have followed in the same path. European performances are also positive and France is not alone in boasting results that are more than encouraging. Our sector has become prosperous again...
