gerry chase
New Castle President and COO Gerry Chase to Retire From Company After 30 Years
New Castle Hotels & Resorts | May 15, 2018
SHELTON, Conn. -- May 15, 2018— New Castle Hotels & Resorts, a leading third-party hotel management company, owner and developer today announced that longtime president and COO Gerry Chase will retire from NCHR effective June 30, 2018. Founded by David Buffam in 1980, New Castle will be led by sons Jeremy Buffam and Julian Buffam in the future. Chase joined the company in 1988 and oversaw hotel operations and later development efforts of more than 80 hotels and resorts. Chase began his hospitality career as a bellman, rising through the ranks of Marriott International, and later holding executive positions with Interstate Hote...
New Castle Hotels & Resorts Appoints Julian Buffam as Director of Business Development
New Castle Hotels & Resorts | March 6, 2017
SHELTON, Conn. - - March 6, 2017— Gerry Chase, president and COO of New Castle Hotels & Resorts, a leading third-party management company and hotel developer, today announced that Julian Buffam has joined the company's acquisitions and development team as director of business development. Buffam most recently was an investment analyst with HEI Hotels and Resorts, charged with underwriting new opportunities, providing supporting analyses for existing investments, and producing and delivering third-party management presentations. Previously, Buffam was a project manager with HVS where he conducted appraisals and feasibility stud...
Setting the Stage for Harmonious Owner/Operator Relations
New Castle Hotels & Resorts | February 23, 2017
Define Strategies for Long-term success By Gerry Chase, President and COO, New Castle Hotels & Resorts We are fortunate to work with some of hospitality's most respected ownership groups, and over the years, we've learned a lot from each other about what makes an effective hotel owner/manager relationship. Certainly, delivering great bottom line results will make for a successful partnership, but here are a few other tips to pave the way for a smooth ride. Operators Be transparent: Make sure you have systems in place that allow you to easily share your successes and your shortfalls. Get good at being accountable. If something goes ...
Changing It Up: Critical Considerations for Hiring the Best Third-Party Manager for Your Hotel
New Castle Hotels & Resorts | January 9, 2017
By Gerry Chase, President and COO, New Castle Hotels & Resorts There are a lot of great third-party management companies in the hotel business today. Some are giant, turnkey operators that encourage owners to set it and forget it. Others have just a few hotels, which could mean that your hotel will be a big fish in their small pond and receive lots of attention. And, there are plenty in the middle that offer the advantages of scale without losing the personal touch. All of them have experience, and each of them will likely say they "think like owners." Once you've decided it's time for a change, ask your colleagues for recommendatio...
Old School Truth in a Tech-Focused World
New Castle Hotels & Resorts | October 10, 2016
By Gerry Chase, President and COO, New Castle Hotels & Resorts In today's constantly connected, tech-focused world, it sometimes seems as though nothing is the same as it used to be. That may be true, but it's also true that the more things change, the more they stay the same. Here are the new twists on old-school truths for our amped up, tech-focused world: What gets tracked gets done. Not long ago we had 48 column spreadsheets and did a lot of legwork to figure out what the competition was doing. Today services and technology like Revinate and Smith Travel have replaced the DIY approach, but good operators still keep track and w...
Essential Tips to Ensure a Smooth Management Transition
New Castle Hotels & Resorts | October 6, 2016
By Gerry Chase, President and COO, New Castle Hotels & Resorts Third-party managers can be perceived as heroes or conquerors depending on their initial approach. Just as a firm handshake, eye contact and a warm smile set the stage for a cordial, productive meeting, a seasoned third-party manager knows that success will come more swiftly if they approach their new team with respect and understanding. Follow these simple tips and you'll start building success with your new team from day one. 1. As my dad used to say, you never get a second chance to make a first impression, and for many associates, the folks who introduce new timekeep...
Beyond Tonight’s Occupancy What Every Great Hotel GM Knows
New Castle Hotels & Resorts | October 4, 2016
By Gerry Chase, President and COO, New Castle Hotels & Resorts A great hotel general manager is a diplomat, an accountant, a psychologist, an engineer, a janitor and a marketing maven, all rolled into one hospitable, can-do person who is eager to serve others. The best ones know they have one of the best jobs in the world and they have fun doing it. Here are a few other things every great hotel GM knows: 1. Owners' objectives. Sure, every owner or investor wants the hotel to make money, but beyond realizing an outstanding ROI, does the owner want the hotel to be the cornerstone of the community, or is it a real estate investment? I...
