glenn wirick
Hotel Tech Partner vs. Vendor: Knowing the Difference and Why It Matters
Glenn Wirick | July 31, 2018
By Glenn Wirick Executive Vice President of Sales and Marketing Pegasus Solutions As leaders in the hospitality industry, we're in the business of building and cultivating relationships. Not just relationships with guests, however — also relationships with the technology providers that hotels, resorts, chains and management companies align with to enhance their service offering. The software providers that lodging operators work with can play a pivotal role in the on-going success of their hotel. When in the market for new software, hoteliers should be vetting potential partners — not just vendors. Why? Because the software ...
Opportunity Intersection: The Corner of Technology and Service
Glenn Wirick | June 8, 2018
Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. By Glenn Wirick We know the hallmark of our industry is service, and that it's at the very heart and soul of what properties across the globe deliver to guests 24 hours a day, 7 days a week, day in and day out. But it also drives revenues. Studies show 70 percent of customers will stop doing business with a company after one bad experience, while nine out of 10 say they would pay more to ensure a superior one. A study by Harvard Business Review showed that customer...
The Future of the Hotel Internet Booking Engine
Glenn Wirick | January 11, 2018
By Glenn Wirick Expedia launched October 22, 1996 as a division of Microsoft. It was in that decade the Internet Booking Engine (IBE) was born. It took hold of the travel industry, dominating the space ever since. A plethora of booking engines was developed during that time. Some did well, and some did not. The one constant was the unending pursuit of perfection in creating a booking experience that met not only the needs of the industry—but also the needs of the guest. The IBE was initially developed for use on a desktop computer since the 90's pre-dated mobile devices. A great deal has changed since then, including guest buying ...
The Big Hotel Technology Debate: One-Stop Shop vs. Best-of-Breed
Glenn Wirick | October 4, 2017
By Glenn Wirick It's been hotly debated within the travel technology industry whether putting all of your eggs in one vendor basket, or spreading those eggs around, is better. Essentially, is a "one-stop shop" technology provider better than having a "best-of-breed" strategy that includes the use of many different technologies, services, and platforms? Which is the right choice for your business? And does it even matter? It does matter. A lot. Hoteliers deserve control of their technology, simpler solutions and outstanding service providers. While "one-stop shop" once meant that a single technology vendor offered all of the components o...
Pegasus Solutions Announces Two New Executive Hires
Pegasus Solutions | September 13, 2017
Hotel technology provider hires industry veteran Heinrich Kessler as Senior Vice President of Business Development, and software executive Glenn Wirick as Executive Vice President of Sales and Marketing Scottsdale, Arizona – Wednesday, September 13, 2017: Pegasus Solutions today announces the hiring of two key executives across its global sales teams. Heinrich Kessler will oversee the company's sales efforts in the EMEA and ASPAC regions, and Glenn Wirick will oversee sales and marketing efforts in the Americas. Kessler joins Pegasus after serving as SVP of Business Development at Sabre Hospitality Solutions, and SVP of Global Sal...
