goconcierge
New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay
ALICE | February 5, 2019
ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay. The "Hotels at Face Value" report, commissioned by ALICE and conducted by third-party research firm YouGov, also revealed the changing expectations of modern hotel guests. Modern Hotel Guest Priorities According to the research, when booking hotels nearly three in five (59 percent) guests who prioritize amenities care m...
Adding More “Tech” to Tech-Savvy YOTEL Boston
ALICE | October 24, 2018
YOTEL Boston, a cutting-edge, tech-savvy hotel located in the innovative Boston Seaport district, has selected ALICE to enhance their internal communication, preventative maintenance, concierge operations, and guest engagement. This central Boston hotel is uncompromisingly designed for the guest experience, and is revolutionizing the traditional view of a luxury hotel stay by focusing on everything guests need, and nothing they don't. Through implementing ALICE, YOTEL Boston will create a seamless level of communication staff-to-staff, and guest-to-staff. ALICE is the hospitality industry's leading operations technology, connecting ever...
ALICE Creates Eye-Opening Insights to Housekeeping Operations for Hotel Wailea
ALICE | August 15, 2018
Hotel Wailea, Hawaii's only luxury adults-only resort, has selected ALICE to enhance their internal communication and align their staff task management within the most exclusive retreat community on Maui. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. Prior to implementing ALICE, Hotel Wailea used radios for communication across their 15 tropical acres and printed checklists to assign staff ...
Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018
ALICE | June 18, 2018
ALICE, the hospitality industry's leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here. ALICE offers solutions for the hotelier that create a unified hospitality experience, helping hotels foster meaningful relationships with guests and connecting departments across the hotel. Hoteliers can bundle ALICE's suite of front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security...
When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue
ALICE | February 27, 2018
Holland's premier concierge & lifestyle service, Con Questa, uses ALICE's concierge technology to keep them organized, aligned, and continuing to delight their clients. Con Questa, Holland's premier concierge & lifestyle service, has selected ALICE's concierge software to keep their growing team organized and aligned. ALICE is the hospitality industry's leading operations technology, used by independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication ch...
ALICE Voted Best Concierge Software in the 2018 HotelTechAwards
ALICE | February 11, 2018
"ALICE makes awesome hotel software. The more you use ALICE, the more useful it is." Feb 12, 2018 -- Concierges from across the country and around the world voted ALICE "Best Concierge Software" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point "HT score" scale, beating out the nearest competitor by over 30 points. The HotelTechAwards leveraged real user data - ratings and reviews - to determine the winning products across the twenty-eight categories of hospitality products Hote...
Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team
ALICE | January 24, 2018
ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii. Karen was previously the Director of Sales of GoConcierge, a concierge technology rival acquired by ALICE in September, following its $26M Series B funding in August. Karen learned the keys of a concierge at The Ritz Carlton, Kapalua in Maui, Hawaii, where she began her journey as a Lobby Concierge in 1991. A true hospitality enthusiast, Karen wore many hats during her long-standing service with the world-renown hotel group. In 1994, she was promoted to Concierge and Guest Recognition...
Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade
ALICE | December 7, 2017
The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Condé Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with on...
