Hospitality’s Talent Gap – 3 Ways to Build and Retain Better Teams

Greg Barnett | July 30, 2019

By Dr. Greg Barnett, SVP of Science at The Predictive Index The hospitality industry has experienced significant growth, with 1.1 trillion spent on travel expenses last year. As more Americans use their discretionary income to travel, the need for skilled workers has only increased to meet demand. In fact, the unemployment rate in the industry swelled to 1,139,000 in 2018. Pairing this with today’s emphasis on the experience-based economy, it’s easy to see how critical it is for the industry to act quickly to fill open positions and ultimately meet consumer expectations. While increased travel is a positive trend for the industry, i...