The Guests’ Advocate

Bryan Williams of B.Williams Enterprise | February 12, 2015

by Bryan Williams More than complying with requests...more than anticipating needs...guests need to feel like you are "on their side". Simply put, they want you to be their advocate. Looking out for them. Suggesting services and products that will best fit their specific needs. Advocate Just recently, I was staying at the Thompson hotel in Miami Beach, and couldn't find my valet parking ticket. After verifying that I was indeed the authorized driver, the valet attendant gave me a great suggestion. He said, "I know how easy it can be to lose the small valet ticket stub. It happens to me all the time when I travel. One suggestion is when ...