guest app
Digitally Connecting With Guests Onsite Boosts Service, Satisfaction Scores & More
Thomas Zarikian | May 26, 2022
Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that you care By Thomas Zarikian As a hotelier, it’s my job to ensure that guests have an excellent time from the moment they enter our doors or engage with staff. We often think about the front desk as the point of first impressions, but we can easily forget other guest service touchpoints, from airport shuttle service and guest parcel storage/retrieval to room service ordering and request fulfillment. As we all know, it is very hard to run a glitch-free operation. ...
Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk
ALICE | October 17, 2017
Luxury NYC boutique hotel reports greater satisfaction among both guests and staff New York, NY, October 18, 2017 – ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services. Through this partnership, guests at The Greenwich Hotel have been requesting services and amenities as well as uncovering the surrounding area, all without having to swing by ...
