guest automation
Why Hotels Should Master the Fundamentals of Guest Experience Before Adding the Bells and Whistles
Joe Vargas | July 10, 2024
By Joe Vargas, SVP & General Manager, Infor Hospitality NBA legend Michael Jordan is famous for his thrilling game style, but he didn’t get there without mastering the basics of the sport. As he famously said, “You can practice shooting eight hours a day, but if your technique is wrong, then all you become is very good at shooting the wrong way. Get the fundamentals down, and the level of everything you do will rise.” The same can be said for the hospitality industry. Innovative features undoubtedly have the potential to elevate guest experiences to new heights. However, hotel executives aiming to close the experience gap must ...
7 Ways QR Codes Can Revolutionize the Hotel Guest Experience in 2024
Sharat Potharaju | January 22, 2024
By Sharat Potharaju Modern hotel guests expect efficient, personalized, and tech-enabled services throughout their stays. Nearly 40% of travelers would even opt for entirely self-service accommodations and no staff interactions except by request. Innovative technologies, like QR codes, present the perfect solution to meet and exceed rising expectations while driving revenue and loyalty. A simple smartphone scan bridges the physical and digital, unlocking convenience, customization, and satisfaction from check-in to check-out. To revolutionize the guest experience in 2024, consider these seven QR code use cases. Speed up check-in a...
What the Data Reveals About Key Pre-Stay Questions You Can Automate
Adam and Larry Mogelonsky | February 1, 2023
By Adam Mogelonsky, Larry Mogelonsky There’s no panacea to the labor crisis hotels currently face. Instead, the best solutions are often the ones that help you to continuously improve the productivity of your existing team. This is why the two of us persistently extol automation, especially those solutions that are easy to onboard and offer a series of nifty applications well beyond their original aim. As we look ahead to 2023, many of us may try to shrug off this past summer’s staffing woes as a transitionary consequence from all that pent-up travel demand from the pandemic. Economic trends suggest the exact opposite. Our present l...
