guest booking
Hotel Branding Strategy: Building an Authentic Identity in Hospitality
EHL | September 20, 2024
When a prospective guest is ready to book a hotel, there are several factors they’ll consider when making their decision. Once they’ve ticked off location and price, an important and often subconscious consideration is your hotel branding. Your brand is a representation of what your hotel is and stands for. It’s what makes your hotel unique and sets expectations for prospective guests. If your brand resonates with them and the location and price are within an acceptable range, they’ll choose your brand and make a booking. In the fast-paced world of hospitality, where competition is fierce and customer expectations are constantly...
Navigating the Complex World of Conversational AI – Part 3
Travel Outlook, the premier hotel call center™ | August 7, 2024
Elevating Hotel Operations with Conversational AI By John Smallwood, President of Travel Outlook August 2024 Recently, we explored how conversational AI, particularly Annette the Virtual Agent™, enhances guest experiences by understanding complex requests, personalizing interactions, and providing multilingual support. In the third part of our series, we will explore Annette's ability to handle a multitude of frequently asked questions (FAQs), route calls to internal departments, and seamlessly transition guests to live agents when needed. Dive in below as we explore the advanced capabilities of Annette, and how she helps your hotel...
P3 Hotel Software Introduces P3 Ancillary to Streamline Integrated Booking Services for Hotels and Resorts
P3 Hotel Software | June 11, 2024
New solution streamlines hotel bookings with integrated ancillary services June 11, 2024 — Dublin & Denver — P3 Hotel Software, a leading innovator in hotel booking solutions, is proud to announce the launch of its groundbreaking new product module, P3 Ancillary. This cutting-edge add-on for P3 Essential and Custom booking engines is designed to transform the guest booking experience by seamlessly integrating ancillary services into one unified reservation system. P3 Ancillary is poised to set a new standard in the industry, offering unparalleled convenience and efficiency for hotels and resorts worldwide. Revolutionizing Guest Book...
OTA Savings by x·quic™ Announces Strategic Alliance With Preferred Travel Group
OTA Savings by x·quic™ | May 9, 2024
King of Prussia, Pennsylvania, May 9, 2024 – x·quic™, the leader in AI-powered online travel agent (OTA) reconciliation, is thrilled to announce its new partnership with Preferred Travel Group™ as an Alliance Partner. This collaboration gives Preferred Travel Group access to the most cutting-edge OTA reconciliation technology and services and allows Preferred Hotels to save time and money on OTA Commissions. Nimesh Shah, CEO of x·quic™, expressed his enthusiasm about the partnership: "Joining forces with Preferred Travel Group as Alliance Partners is a significant milestone for us. Our service is specifically designed for indepen...
Why Time Is the New Currency
Audrey Hall | April 12, 2024
By Audrey Hall “Time is money” is an often-repeated phrase attributed to Benjamin Franklin. When the aphorism was written, Franklin was pointing out that time spent not working was time not making money. Fast forward to today’s society and the value, or currency, no longer comes from the time spent working to achieve results, but on the time saved. When interacting with customers, the focus is no longer on spending more time working, but on being more efficient with time. In the context of the hospitality industry, by giving time back to guests, hotels not only extend value but increase loyalty with their customer base. The ...
Analyzing Today’s Hotel Revenue Trends: A Snapshot of the Industry
Nasir Zahir | April 9, 2024
By Nasir Zahir In the ever-evolving landscape of hotel business, understanding the latest revenue trends is crucial for hoteliers aiming to optimize their operations and drive profitability. As of today, the hotel industry continues to navigate a complex web of challenges and opportunities, with revenue figures reflecting the dynamic nature of the market. Despite persistent uncertainties stemming from global events and economic fluctuations, many hotels are witnessing a gradual recovery in revenue compared to previous years. The easing of travel restrictions in various regions, coupled with increasing consumer confidence, has contribute...
Mews and Amadeus Extend Partnership to Expand the Hospitality Technology Ecosystem
Mews | March 5, 2024
The four integrations will enable hoteliers to gain market insights, expand distribution options, grow guest loyalty, and strengthen meeting & event management March 5th, 2024 – Mews, the industry-leading hospitality cloud, and Amadeus, the global leader in travel technology, today announce their extended strategic partnership to better connect the hospitality technology ecosystem. Mews, which has over 1,000 partners in its marketplace, empowers hoteliers to build the tech ecosystem that perfectly suits their goals and provide an exceptional experience for their guests. Since 2018, Mews has integrated with Amadeus’ iHotelier...
Decoding the Modern Guest Journey: Here’s How Hoteliers Can Stay Competitive
Joe Vargas | December 12, 2023
By Joe Vargas When booking hotels, guest journeys look very different now than they did just a few years ago. Mobile-centric consumers and ever-evolving expectations for more options transform linear touchpoints into more dynamic experiences. Guest values and social influence also play a greater role, with social media outpacing agents, publications, and entertainment as the main source of travel inspiration. Hotels still relying on outdated solutions and infrastructure designed for linear journeys of the past don’t just risk losing satisfaction and loyalty. They also miss out on accessing key guest insights—information that will he...
