guest centric
StayNTouch Names Reid Webster as VP of Strategic Growth to Expand and Strengthen Partner Network
StayNTouch | July 20, 2021
StayNTouch, a leader in guest-centric and mobile property management software (PMS), is proud to welcome Reid Webster as Vice President of Strategic Growth. Mr. Webster comes to StayNTouch with almost thirty years of experience in hospitality technology and strategic sales leadership. Before joining StayNTouch, Mr. Webster served as the Senior VP of Partnerships & SaaS Sales at Laasie, a cloud platform that uses machine learning to build customer loyalty. Mr. Webster also served as a Regional Director for Gaming at Orbitz Worldwide. As the VP of Strategic Growth, Mr. Webster will be responsible for fully realizing StayNTouch’s global...
RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for Their 4 Fragrance Group Properties
StayNTouch | May 4, 2021
RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms. RBH specializes in full-service management for luxury assets and chose StayNTouch’s guest-centric PMS because they wanted a dynamic and mobile platform that could unburden their staff, drive profitability, and empower their guests with a seamless and digital experience. Vibhu Gaind, the Chief Information Officer of RBH, said, “We felt that the StayNTouch guest-centric model was an optimal f...
The Path Towards Customer-Centricity in Hospitality
Alessandro Inversini | June 1, 2020
By Alessandro Inversini Customer-centricity - or guest-centricity - should be one of the major concerns of managers in the hospitality industry. In fact, in my experience, when interviewing or engaging with hotels directors on this topic, almost all of them have the perception of being fully guest-centred. This is very interesting as our industry needs really to cater to guests during all the stages of their customer journey. However, looking at the academic literature in the field, what appears clear is that there is scant evidence of organizations really addressing customer-centricity in every aspect of their service delivery and operati...
