guest communications
HCN To Debut Its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
The Hotel Communication Network (HCN) | June 24, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 3836 CHARLOTTE, N.C. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Conci...
Rip the Band-Aid Off Communication
Shep Hyken | February 13, 2024
By Shep Hyken It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. We were talking about how to turn Moments of Misery™ into Moments of Magic™. Her story is an interesting one. Megan had boarded an easyJet flight from Madrid to London. Everyone was on the plane, and the flight was about to leave the gate when one of the passengers spotted a scorpion that quickly disappeared. I don’t know about you, but I mi...
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
Percipia Launches New Hospitality Interface for Webex by Cisco
Percipia | June 27, 2023
Parallax available on Webex App Hub for advanced unified communications manageability CHICAGO, I.L. — June 27, 2023 — Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform. This integration for the hospitality market allows administrative call control where customers such as hotels can now deploy Webex extensions for calling in guest rooms with caller-ID upon check-in. “We are excited to be expanding our partnership with Cisco thro...
HCN Showcases NEW Navigator 2.0 Tablets at BITAC Operations Conference in San Diego
The Hotel Communication Network (HCN) | April 20, 2023
Ottowa, Ontario – April 20, 2023 – This week hoteliers representing prominent hotels, resorts and management groups across the nation converged at the Rancho Bernardo Inn in San Diego to attend BITAC® Operations, a two-day interactive conference filled with education, relationship-building, and uninterrupted private meetings between buyers and sellers of hotel products, amenities and technologies. To help operators better engage with guests, address labor concerns, and drive revenues, Hotel Communication Network was there to introduce its NEW Navigator 2.0 in-room tablet. Built on the latest technology stack, the cloud-based Na...
The Future of Hotel Cloud Telephony Is Single-Sourced, Affordable, and Globally Available
Speleos Dravillas | April 18, 2023
By Speleos Dravillas While other businesses and industries have transitioned easily to cloud-based PBX telephony, hospitality has been mostly left behind. There’s no doubt hotel telephony is complicated, and a few companies have attempted to make the transition to the cloud but have either outright failed or been slow to penetrate the market due to the inherent challenges. Facing more urgent economic pressures, hospitality general managers have a greater need now more than ever to consolidate voice and data. But in order to be successful, cloud-based PBX systems must have the technology, integration and disruptive pricing structure to...
Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership
INTELITY | April 4, 2023
New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
