guest demands
Meeting the Evolving Consumer Demands in Hospitality
Nandika Udupihilla | February 1, 2024
By Nandika Udupihilla New trends are emerging in the hospitality industry, and it is vital to understand what the market changes and disruptions are to stay ahead in the competitive landscape. Keeping up with the trends that affect the global hospitality industry is the only way to deliver the experiences that consumers expect. The needs and priorities of hospitality consumers underwent heavy changes over the course of the last few years. As a result, more complex and diverse consumer expectations are on the rise. What are the new hospitality consumer expectations? According to industry experts, the top preferences that will shape ser...
What Is New in 2023?
Robert A. Rauch, CHA | February 23, 2023
By Robert A. Rauch, CHA We are seeing a shift from sitting at home to experiencing the world. Some travelers came out in 2021, others in 2022, and everyone is finally getting out in 2023! The world was closed, now it’s completely open with the exception of China. Pent-up demand still exists today in the leisure segment and groups and business travelers will continue to increase their travel from 2022 to 2023. This will occur even if there is a recession as companies cannot grow if they do not meet. Corporate balance sheets are in good shape and while the headwinds of a slowing economy could impact some travel, 2023 will be a good, soli...
