guest experience
Sojern and Cloudbeds Announce New Integration at World Travel Market 2024
Sojern | November 4, 2024
LONDON – 4 November 2024 – Sojern, the leading digital marketing platform built for travel, and Cloudbeds, the premier hospitality management software platform, have today announced a new partnership to bring two leaders together within the hotel technology space, just ahead of the World Travel Market in London. This strategic partnership means that Sojern’s built-for-travel digital marketing and guest experience solutions are fully integrated with Cloudbeds’ system and deliver industry-leading accuracy and tracking capabilities. Sojern’s commission-based travel advertising helps hoteliers increase direct bookings while only pa...
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Shep Hyken | October 31, 2024
Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away? That’s a rhetorical question. If you’ve been reading my weekly newsletters or watching my videos, it means you’ve been investing in yourselves and your company by creating an experience that doesn’t scare customers away … but it may scare your competition. I’ve created a list. If you do any of these, your customers will love you – nothing scary about that – but your competition will be scared their customers might find out and switch to ...
Cruise Operators Reap Benefits of Their Own Private Islands
October 29, 2024
By Doyinsola Oladipo NEW YORK (Reuters) - Major cruise operators are steering their ships - and millions of dollars in investments - into their own private destinations packed with excursions, beaches, bars and restaurants. The phenomenon appears to have started with Royal Caribbean Group, which in 2019 opened "Perfect Day at CocoCay," an amusement park-like private destination in The Bahamas that has caught the eye of Wall Street. By operating their own private destinations on small Caribbean islands, Royal Caribbean and other cruise operators have managed to grow revenues faster. "By having their own port and not having to pay p...
How To Be a Successful Hotel General Manager
EHL Insights | October 29, 2024
In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry. This blog serves as a vital resource for hotel management professionals who aspire to elevate their skills, expand their networks, and embrace the latest trends and innovations in the field. Whether you are aiming for personal career growth, wanting to enhance guest experience, or seeking strategies to optimize your operation, you will find valuable insights and practical advice here. Discover the 5 transformative steps that will not only im...
HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Vingcard Unveils VConnect as the New Standard in Hotel System Integration Efficiency and Future-Proof Scalability
Vingcard | October 28, 2024
End-to-end solutions provider to showcase how hoteliers can seamlessly unify and streamline property operations at The Hospitality Show. Stockholm –October 28, 2024 – Vingcard, an ASSA ABLOY company and provider of advanced technologies for the hospitality industry, is pleased to announce the launch of VConnect, a cutting-edge interface able to function as a communications bridge and centralized hub for a wide range of hotel systems and devices. With its tradeshow debut taking place during The Hospitality Show from October 28-30 at Vingcard booth #713, VConnect is set to gain the interest of attendees aiming to eliminate operational si...
Choosing the Right Words Can Transform a Customer Service Conversation
Shep Hyken | October 25, 2024
In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive. Words that we use can help drive the positive experience. Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes. I agree with this in principle. The word yes evokes positivity. Howeve...
PPDS to Debut Latest Philips Hotel TVs With Netflix and Google Cast – Plus World’s Most Energy-Efficient Digital Signage at the Hospitality Sh
PPDS | October 23, 2024
Upgrading hospitality: Marking PPDS’ debut at The Hospitality Show, local and international PPDS teams will showcase the latest innovations on Philips Booth #916 to support future-focused visual needs in hospitality. This includes the groundbreaking Philips MediaSuite TV Series, the world’s first and only dedicated ‘all in one’ hospitality TV with Google Cast™ and Netflix ready, bringing unrivaled entertainment to guests, and no recurring fees to hoteliers. Charlotte, October 23, 2024: The Hospitality team at PPDS, the exclusive global provider of Philips Professional Displays, is excited to announce it will be showcasing the late...
