guest feedback platform
TrustYou and Welcome Systems Form Strategic Partnership to Help Hotels Collect Guest Reviews
TrustYou | May 16, 2017
TrustYou's Lite Survey Solution Now Available Within Welcome Systems' Hotel Booking System Free of Charge Munich, 16 May 2017 – Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are au...
TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
TrustYou | April 27, 2017
'Service Friendliness' biggest driver for positive scores +++ 'Hotel room' biggest impact factor for negative scores Munich, 27 April 2017 - TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed "Impact Score" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the g...
TrustYou Expands Presence in Southern Africa Through Strategic Alliance with Distribution Partner Rainmaker Digital
TrustYou | April 18, 2017
Munich, 18 April 2017 – The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the "5 Stages of Digital Success" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou wi...
ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership
TrustYou | December 5, 2016
Direct Bookings, Online Reputation, Guest Feedback and Management Responsiveness Improved by Implementing TrustYou's Guest Feedback Platform Munich, 5 December 2016 - TrustYou, the world's largest guest feedback platform, has helped ASKA Hotels, a fast-growing chain of all-inclusive, luxury hotels in Turkey, improve its guest experience and online reputation by implementing the TrustYou guest feedback platform. As a result of the partnership, ASKA hotels has seen a big increase of its online reputation, consistent growth in guest sentiment, and a dramatic uptick in direct bookings. "TrustYou's guest feedback platform is essential fo...
TrustYou Expands South American Presence Through Partnership with Slaviero Hotels
TrustYou | November 23, 2016
Operationalizes Guest Feedback for Brazilian Hotels in 16 Cities Munich — 23 November 2016 - TrustYou, the world's largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings. In order to achieve their objectives, Slaviero will utilize TrustYou's guest feedback platform, includi...
