guest intelligence
OTH Hotels Resorts Partners With Shiji Group to Accelerate Digital Transformation
Shiji Group | December 1, 2022
The American hospitality group has recently installed multiple technology products of the global software company on their journey to manage the digital transformation of their hotels across the United States. Dec 1 2022 ATLANTA, Georgia, December 1, 2022 – Shiji, the global hospitality technology innovator, has announced that OTH Hotels Resorts has gone live with advanced reputation management, cloud POS and Golf, Spa and Activities management software in several of their properties around the United States. The American hospitality group has recently completed the full installation of Shiji’s ReviewPro, world leader o...
Luxury Resort in France, Lily of the Valley, Selects Cendyn
Cendyn | June 23, 2020
With eInsight CRM, Lily of the Valley will benefit from a CRM and guest intelligence solution that allows them to learn more about their guests. Tuesday, June 23, 2020, London, UK – Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces that Lily of the Valley has selected Cendyn to power CRM at their luxury resort in the South of France. With eInsight CRM, Lily of the Valley will benefit from a CRM and guest intelligence solution that allows them to learn more about their guests. Collecting data from multiple sources to provide an accurate, single source of truth for each guest, e...
Major Enhancements to Guestfolio CRM: Advanced Guest Profile Management
Casey Munck | October 17, 2019
Guest profiles are the heart of personalization and stellar service. That’s why we’re pumped to share that the latest release of Guestfolio CRM is packed with an enhanced set of abilities for guest profile management, allowing you to master your database and serve clients more intelligently and faster. These enhancements give your hotel the power to better manage and target current and potential guests, while providing a more personalized experience on-site. We will begin the rollout of these new features on October 15, turning them on for all customers across the next week or so. If you’d like to try out the new Profiles sooner, ...
Adjara Group Selects Cendyn to Power CRM Across Their Hotels
Cendyn | September 24, 2019
London, United Kingdom, 24 September 2019 – Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia. As a leading Georgian company in hospitality, lifestyle development and agropreneurship, Adjara Group has gained worldwide recognition for trend-setting establishments and entrepreneurial projects through developing and managing lifestyle brands. With Cendyn’s CRM Suite of products, the company’s hotels will benefit from a guest intelligence solution that utilizes data collected from multiple sources, to provide an accurate, single source of truth for each guest. This enhanced visibility of e...
Cendyn and Hospitality Plus Collaborate to Assist Hotels With the Guest Experience
Cendyn | March 27, 2019
Boca Raton, Florida – March 27, 2019 – Cendyn, the World's Leading Hotel CRM Provider, and Hospitality Plus, the online distribution and digital marketing experts, have announced a collaborative initiative that will enable hoteliers to enhance the guest experience throughout their travel journey. Hospitality Plus work with hoteliers across multiple regions to future proof their digital engagement strategies. Their guidance and counsel for hoteliers provides solutions for revenue management, guest engagement, digital marketing, website performance, market intelligence and online reputation. This collaboration with Cendyn will...
Current Hotel CRMs May Be Doing More Harm Than Good
Terri Miller | January 24, 2019
CRM software boasts so much potential, but is that potential being maximized? By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Hotels worldwide are looking for technological advances to thrive in this competitive environment. As a result, many are turning to CRM systems to gain an advantage. Hotels are pouring millions of dollars into driving loyalty through guest engagement, but without reliable data and technology, many initiatives fail to deliver. While CRM can, at its core, represent so many things, CRM technology is the system hotels have in place to manage interactions with current and potential guests. The...
Cendyn Is North America’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as Voted by Prestigious World Travel Awards
Cendyn | September 24, 2018
Boca Raton, Florida – September 24, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. "We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality indust...
Cendyn Has Been Nominated for Four Prestigious World Travel Awards 2018
Cendyn | September 11, 2018
Boca Raton, Florida – September 11, 2018 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform 2018 and World's Leading Hotel Event Management Platform. The World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. "We are extremely honored to have been nominated across all these awards on a global basis," says Charles Deyo, CEO & Pre...
