guest mobile needs
Millennials + Mobile: A Match Made in (Hotelier) Heaven
Mike Murray | September 19, 2017
By Mike Murray Most people today are aware of the HUGE impact that mobile phones have had on our everyday lives; of course, it allows us to communicate at any time via many different messaging mediums, but there is also a significant change in the way mobile has affected business. People no longer have to be at home, sitting in front of a desktop computer, to be an online consumer; today, they're online, on-the-go, 24/7, as the vast majority of people – or at least those in the Baby Boomer generation and younger - have a mobile phone or device of some sort. Heck, even my 91-year old mother has a smart phone – and she can't e...
3 Ways Concierges Can Make Technology Their Biggest Ally
Alex Shashou | February 1, 2016
by Alex Shashou Concierges pre-date the existence of hotels. In the Middle Ages, the concierge was the holder of the palace keys, charged with controlling access to even the most important of rooms. As the trusted advisor to the King, the concierge oversaw the coordination of the household and performed special tasks at the request of the court. It wouldn't be until three centuries later, when hotels had become mainstream among the sprawling western cities, that the concierge role would transition from royal palace to hotel lobby. Today, the concierge profession is undergoing another fundamental change. The rise of the on-demand economy...
