guest personalization
Hudini and Orascom Hotels Management Begin Global Rollout of New Staff Connect Platform
Hudini | November 4, 2024
Dubai, 4 November 2024: Smart hospitality solutions provider, Hudini, has entered into an agreement with Orascom Hotels Management for the rollout of their new digital platform, Staff Connect, across Orascom’s portfolio of hotels globally. Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction. Orascom’s vision is to transform the arrival experience by completely removing the front desk. Upon arrival, the guests are welcomed and escorted to their rooms by an Experience Ambassador who is assigned to the guests for the entire stay. With th...
Double Your Value: Tech-Driven Solutions to Enhance Guest Experience & Efficiency
Nomadix | October 22, 2024
By Speleos Dravillas, Chief Revenue Officer at Nomadix, Inc In fact, 76% of consumers expect a personalized experience, and 61% are willing to pay more for it. As a result, many hoteliers believe that offering a more personalized experience through digital engagement could help drive up to 6% higher compound annual revenue growth. Not to mention, AI and automation to support operations will become a top priority to help reduce costs and overcome personnel shortages. It’s no surprise then that 86% of hoteliers plan to increase their technology investment in the coming year. The good news is there’s no shortage of exciting...
IHG, Sonesta, Nemacolin Speak on Stage on How a Modern Data Strategy is Critical to Success
Hapi | September 24, 2024
At HITEC 2024 in Charlotte, leaders from Sonesta, IHG and Nemacolin Resort shared key insights on how a modern approach to data integrations is critical to personalizing guest experiences and driving loyalty to their brand. The hospitality industry is undergoing a transformational shift, driven by data integration and innovative technology solutions that increase efficiency while improving the guest experiences. During a recent panel discussion at HITEC 2024 in Charlotte, hospitality experts shared insights into how they are leveraging real-time data to differentiate guest experiences and drive loyalty. The panelists identifie...
Navigating the Complex World of Conversational AI – Part 4
John Smallwood | August 28, 2024
Why Hoteliers Can't Afford to Ignore AI: The Impact of Annette, The Virtual Hotel Agent™ By John Smallwood, President of Travel Outlook August 2024 Over the past couple of months, we've explored the evolving role of conversational AI in hospitality, particularly focusing on Annette, The Virtual Hotel Agent™ by Travel Outlook. This series has highlighted Annette's advanced capabilities, which include handling complex guest requests, personalizing interactions, and providing multilingual support. These features have positioned Annette as a critical asset for hoteliers looking to enhance guest experiences and streamline internal operat...
Historic Emily Morgan Hotel San Antonio To Implement Innovative In-Room Tablets by HCN
The Hotel Communication Network | August 28, 2024
With Navigator 2.0 tablets soon to deploy in all guestrooms, travelers staying at the popular accommodation will have fingertip access to hotel services/amenities and local events — including The Hospitality Show to be held at the Henry B. González Convention Center in October; Visit HCN in Booth 1755 Ottawa, Ontario — August 28, 2024 — The Emily Morgan San Antonio – a DoubleTree by Hilton Hotel is gearing up to host hoteliers attending The Hospitality Show in October. Located just three blocks from the Henry B. Gonzales Convention Center, the historic hotel is preparing to install Navigator 2.0 in-room tablets from Hotel Co...
How To Implement a Front Desk Upsell Program That Outperforms Your Prearrival Email Campaign
Doug Kennedy | August 22, 2024
Despite what digital marketing and tech providers may say, I believe upselling can best be accomplished when warm, welcoming, front desk colleagues have authentic, human conversations. That’s not to say that pre-arrival emails that market upsell options in advance do not serve a role, because they do. For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door. The challenge is that these days, guests who book travel in advance are inundated with pre-arrival emails explai...
Exploring the El Encanto, A Belmond Hotel, With Janis Clapoff, General Manager
Adam and Larry Mogelonsky | August 21, 2024
By Adam and Larry Mogelonsky When considering California’s Santa Barbara, you immediately envision a never-ending white sand beach surrounded by trendy restaurants and beach-front accommodations. But drive a few minutes up the city’s hills, and you will reach the El Encanto, a secluded, 7.5-acre oasis of verdant gardens tucked into the upper reaches. Here, a serene presence contrasts the endless hubbub of cars, people, boats, and related commercial activities. This geographic differentiation endears guests to the Belmond property, which, in a word, ‘unwinds’ them from the day-to-day intensity of a traditional visit to the city. ...
Behind the Scenes: Crafting Unforgettable Hotel Guest Experiences
Ahmed Mahmoud | August 19, 2024
By Ahmed Mahmoud The heart of any successful hotel lies in its operations team. These unsung heroes work tirelessly to ensure that every guest's stay is seamless, comfortable, and memorable. The hotel operations team is dedicated to creating seamless and enjoyable experiences for every guest. By meticulously managing all aspects of the hotel, starting from check-in to check-out, the team strive to exceed expectations, focus on guest satisfaction, attention to detail, and efficient operations ensures a memorable stay for all guest. While creating a memorable hotel guest experience involves a delicate balance of comfort, service, personali...
