guest privacy
It’s ‘No Dough’ for Third-Party Cookies, According to Latest Google Announcement
Cendyn | September 18, 2024
Will hospitality face another Google challenge now that the search engine has changed its approach to eliminating third-party cookies? Having said they would end the use of third-party cookies in the Chrome browser for the past four years, Google has now retracted this plan. Instead they’ve chosen a softer option by putting the onus on the consumer to opt-out. What’s the change? Following in the footsteps of Apple’s AppTrackingTransparency (ATT) on its Safari browser, Chrome now lets consumers choose if they wish to allow third-party cookies to track them. This announcement comes as no surprise since Google has been delaying a...
Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Bob Braun | September 17, 2024
by Robert Braun, Co-Chair, JMBM Cybersecurity and Privacy Group; Senior Member, JMBM Global Hospitality Group Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business. Hotels and hotel companies are no different; just take a look at the online newsletters and announcements hitting your mailbox; it’s a rare day that a hot...
Decentralized Identity Verification: A Privacy-First Approach to Hotel Data Security
YouVerse | August 30, 2024
Facial biometrics offers a promising solution for hotels seeking to streamline check-in processes and enhance guest experiences. It eliminates the need for traditional check-in procedures, such as presenting identification and filling out forms, speeding up the process and saving time for both guests and hotel staff. But how can hoteliers protect guest data from cyberattacks and ensure they meet the stringent privacy standards demanded by guests and regulation? A new approach to hotel data security and privacy Biometric verification offers a dual benefit in the hospitality industry: it enhances hotel data security while also improving ...
The Airbnb Dilemma: Privacy, Pricing, and the Shift Back to Hotels
André Baljeu | August 13, 2024
This is a guest post, by André Baljeu the Founder of techtalk.travel the opinions shared in this post are those of the author. In a world where your weekend getaway could come with hidden cameras, choosing between Airbnb and traditional hotels is an important decision. In recent months, there have been news reports about Airbnb guests secretly recorded by the hosts of the properties they’ve rented. This blatant invasion of privacy is very concerning, and it’s important to consider the potential outrage if this had occurred within a well-established hotel brand. Yet the hospitality industry remains relatively silent on this issue. ...
Nomadix Earns ISO/IEC 27001 Security Certification from BSI
Nomadix | August 2, 2023
LOS ANGELES – August 2, 2023 -Nomadix® Inc., bringing connected experiences to life, today announced the company has received its ISO/IEC 27001 Security Certification, awarded by BSI, a leading conformity assessment body and the originator of the standard. Certification by this internationally recognized program demonstrates that Nomadix has the security practices in place to protect all corporate, partner and customer information. ISO/IEC 27001 is the latest iteration of the information security management system standard that aligns with the 114 comprehensive ISO information security controls, which cover organizational issues,...
CCPA, CPRA and the Changing Privacy Landscape
Cendyn | January 20, 2023
The protection of customer data is a crucial component of every hotelier’s digital strategy. Given the recent passage of new legal provisions in California, online privacy concerns are more important than ever. What are the new measures, and how will they impact the hospitality business? Here’s what you need to know. 2023 is a brand-new year. And now that the confetti has been swept up, the champagne bottles have been recycled and the “Auld Lang Syne”s have been sung, it’s time to take a look at what’s on the horizon for the hospitality industry. Many hoteliers are already aware of several important legal changes that have t...
LEVL Releases Device Intelligence Platform for Hospitality Network Industry
LEVL Technologies | May 5, 2021
Scale-Validated Platform Eliminates Issues Resulting from MAC Address Randomization Palo Alto, Calif. – May 5, 2021 – LEVL Technologies, Inc. today released its LEVL-IQ™ device intelligence and identity platform, which resolves issues caused by MAC address randomization which poses challenges to the hospitality network industry, while offering intelligence and insights on all devices in the network. As the need for consumer privacy has increasingly pushed device and OS manufacturers to incorporate MAC address randomization into their products, hospitality network providers have had to evolve to ensure an optimal guest network experie...
Is Guest Privacy Still Sacrosanct?
Larry Mogelonsky | October 30, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Call me old-fashioned. To me, a hotel’s guest list is completely confidential, released only on a need-to-know basis. This protects not only the guest’s privacy but also the hotel from the likes of paparazzi, over-zealous bill collectors and jealous spouses. And as it concerns high status guests, privacy is tantamount to loyalty. In all of the hotels that I’ve worked with, mentioning anyone on the guest list in a public space where other non-staffers were in earshot was strictly verboten. To do so was grounds for dismissal. There were absolutely no exceptions. Sure, after the ...
