guest profile
How Hotels Are Turning to AI
JLL | November 6, 2023
Hotel rooms are starting to feel like they were made just for you. Personalized music plays when you open the door. Lighting and air-conditioning are set to your ideal levels. A menu of the family’s favorite movies pop up on the TV, while the mini fridge is free from any food allergies. Behind it all: a hotel industry racing to deliver unique guest experiences fuelled by new technologies and artificial intelligence. “If knowing your guest is a priority to winning loyalty and increasing spend, then AI has tremendous potential in helping build guest profiles,” says JLL’s hotel asset management expert Ross Beardsell. “If a gue...
Data Travel Announces Hapi Guest Focus on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
hapi | October 4, 2023
MIAMI, FL, October 4th, 2023 – Data Travel, LLC today announced it has launched Hapi Guest Focus on Salesforce AppExchange, empowering hotel companies to craft personalized guest check-in experiences and drive upsell opportunities right at the front desk. Hapi Guest Focus is currently available on AppExchange. Hapi Guest Focus Hapi Guest Focus empowers front desk team members to leverage the wealth of guest data residing in Salesforce. By transforming this data into actionable insights, hotels can now curate exceptional guest interactions starting at time of arrival. Through the app, front desk agents can curate the check-in proces...
Why Hotel Design Needs to Cater to the New Family Vacation Decision-Makers: The Kids
Jeff Sugar | August 15, 2022
By Jeff Sugar According to a 2022 Trend Report from the online vacation marketplace Vrbo, parents are giving their children a bigger say in travel planning, with 50 percent of families more likely to let their kids decide where to vacation than they were in the era prior to the pandemic. To adjust to this new paradigm, where the decision-makers span all ages, hotel and resort owners, operators and developers must evaluate their properties through a multi-generational lens – finding the balance between adult-focused amenities and activities that engage children to remain competitive for the short and long term. A good place for hote...
Hotel Industry Demand for Experience Personalization Grows as Zoox Smart Data Demonstrates Latest in Intelligent Guest Profile Technology at HITEC Dal
Zoox Smart Data | October 12, 2021
Hospitality’s leading provider of targeted guest promo and communication technology attracts over 150 hotelier inquiries during industry’s most anticipated tradeshow event. Alpharetta, GA — October 12, 2021 — Zoox Smart Data (“Zoox”), an international provider of technological solutions that harnesses big data to build customer profiles from existing Wi-Fi networks, is proud to announce details on the skyrocketing demand for the latest in guest experience personalization technology as a result of attending this year’s HITEC in Dallas. Company booth representatives showcasing the full range of Zoox technology capabilitie...
Major Enhancements to Guestfolio CRM: Advanced Guest Profile Management
Casey Munck | October 17, 2019
Guest profiles are the heart of personalization and stellar service. That’s why we’re pumped to share that the latest release of Guestfolio CRM is packed with an enhanced set of abilities for guest profile management, allowing you to master your database and serve clients more intelligently and faster. These enhancements give your hotel the power to better manage and target current and potential guests, while providing a more personalized experience on-site. We will begin the rollout of these new features on October 15, turning them on for all customers across the next week or so. If you’d like to try out the new Profiles sooner, ...
