guest recognition
Guestware Delivers the Personal Touch for Radisson Blu Hotel, Bucharest
Guestware | July 2, 2018
Rapid Response to Guest Requests, Pre-Arrival Guest Detail Reports, Operations SMS Communications Give Radisson Blu, Bucharest Staff Power Tools for Guest Service July 2, 2018 – When guests check into the Radisson Blu Hotel, Bucharest they are surprised at the friendly, personal way they are received. If they stayed there before, the staff recognizes them and knows many of their preferences. First-time guests are impressed with the staff's professionalism and how quickly they respond to requests. "We use Guestware to connect our property teams and track all operational incidents and guest requests. Communications between departme...
The Ace Hotel Portland Goes Leading Edge with Cloud Tech that Personalizes the Guest Experience
Ace Hotel Portland | April 3, 2018
Hip Ace Portland Connects Guests with the City and its Happenings via One-on-One Service Using Guestware April 3, 2018 – In 1912 the sophisticated Clyde Hotel was at the center of Portland, Oregon. Today the edgy, renovated Ace Hotel Portland occupies the Clyde's historic building, carries its signage, and continues to be at the center of hip cultural experiences in downtown Portland. "We are the 'Portland home' for touring musicians, artists, and tech professionals; and anyone who wants a friendly living room guest experience instead of a hotel," says Shannon Austin, the Ace Portland's assistant general manager. "We make everyone...
Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems
Guestware | March 6, 2018
Executive Summary Technology continues to transform the way guests want to communicate with your property. The latest trend is guest-facing mobile communication, a new channel for service requests. These systems allow travelers to bypass the traditional voice call to the front desk. Guests today can make requests via smartphone texts, in-room tablets, television sets, and voice-controlled devices like Amazon's Alexa. Despite its rapid growth, guest-facing mobile is an emerging technology. That means most travelers still ask for extra towels, HVAC repair, or luggage assistance the traditional way – with a phone call or face-to-...
Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience
Guestware | February 6, 2018
Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels. "Our guests are experienced travelers who expect a comfortable stay. Many are here for the Metropolitan Opera and New York Ballet. Guestware helps us respond to any reque...
AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience
AT&T Hotel and Conference Center | January 4, 2018
Major Hotel and Conference Center Integrates Guest Service Requests, Guest Recognition, Maintenance Scheduling with Guestware January 4, 2018 – The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor...
InterContinental Malta Implements Guestware to Personalize the Guest Experience
Guestware | November 29, 2017
Guestware Guest Response Solution Streamlines Request Fulfillment; Helps Anticipate Guest Preferences Seattle, WA – November 29, 2017 – Guestware announced that InterContinental Malta in St. George's Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort. Click here for more information on how to streamline operations and personalize guest service w...
