guest relationship
IRECKONU Appoints Hospitality Industry Expert Rupert Gutteridge as Chief Operations Officer
Ireckonu | July 27, 2023
As newly appointed COO, Gutteridge has a powerful vision for Ireckonu as a worldwide leader. AMSTERDAM, THE NETHERLANDS, July 27, 2023 – Ireckonu, the industry leader in hospitality middleware, CDP, and digital guest relationship systems integration, today announced the appointment of 25-year hospitality industry veteran, Rupert Gutteridge, as their first Chief Operations Officer (COO). Gutteridge comes to Ireckonu after successful appointments at Oracle, Guestline, and Oaky where he successfully demonstrated his ability to grow businesses with a hands-on approach by creating great teams to drive a successful sales engine. For R...
Okura Nikko Hotel Management Partners With Ireckonu to Implement a Global Digital Guest Experience Strategy
Ireckonu | June 22, 2023
The Luxury Hotel Management group adopts Ireckonu’s entire product suite to drive customer engagement in over 70 hotels worldwide AMSTERDAM, THE NETHERLANDS, 21 June 2023 – Ireckonu, the industry leader in Hospitality Middleware, CDP and digital guest relationship systems integration, today announced its partnership with Okura Nikko Hotel Management Co., Ltd (ONHM). Ireckonu will work with the Tokyo-based luxury hotel firm to centralize all guest data among their entire property portfolio to create an accessible and actionable Customer Data Platform (CDP). The firm manages three hotel groups; Okura Hotels & Resort, Nikko Ho...
HSMAI, Infor Release White Paper on Taking Ownership of Customer Relationships
HSMAI | September 15, 2015
Research Finds that Owning Guest Relationships Leads to Higher Revenue and Loyalty McLean, VA (September 15, 2015) – The Hospitality Sales and Marketing Association International (HSMAI), in partnership with Infor, today released a new white paper entitled, "Ten MORE Ways to Pull More Revenue Through to Your Bottom Line: Taking Ownership of Your Customer Relationships." The research is a follow-up to the 2014 white paper previously published by HSMAI and Infor, "Nine Ways to Pull More Revenue Through to Your Bottom Line." This year's white paper, authored by Janet Gerhard, principal of Hospitality Gal LLC, offers specific recommen...
