guest request management
Knowcross and Percipia Integration to Help Hotels Deliver an Enhanced Service Experience to Their Guests
Knowcross | October 30, 2018
Washington D.C., October 30th 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, is happy to announce the integration of its guest request workflow management system with Percipia – a leader in telephony integrations and in-room interactive display applications. The integration is aimed to deliver a joint solution for hotels to provide an improved experience to their guests. With this integration, guest requests made by Percipia's guest-facing Latitude in-room application or guest personal device running an identical application will be processed or relayed as a guest request...
Let Your Guests Make Requests By Voice, And Give Staff A Way To Seamlessly Manage Their Requests, With The New Partnership Between ALICE And Volara
ALICE | June 6, 2018
Imagine a world where guests can use the power of their voice to order hotel service directly from their room without lifting a finger. Request an item: "Alexa, bring a Snuggie up to my hotel room." Schedule a service: "Alexa, ask the hotel to schedule turndown service for 5PM." Check on the Status of a Request: "Alexa, when will that coffee arrive in my hotel room." We are now living this reality. Guest requests, simply spoken in the hotel room, are now seamlessly routed through ALICE to the appropriate member of staff for completion, thanks to the the partnership between ALICE, the hospitality industry's leading operations plat...
How Technology Helps A Lean Celebration Suites Staff Deliver Service Like a Team Many Times Its Size
ALICE | March 6, 2017
The hotel's General Manager was initially skeptical his staff would switch to ALICE, but, after seeing the system's utility over pen and paper, they've taken to it with verve. New York, NY -- Celebration Suites in Kissimmee, FL is using ALICE to improve its staff communication and guest request management. Prior to adopting ALICE in the summer of 2016, Celebration Suites ran its operations with a paper-based system. For a 550-key operation spread across 21 acres, this added an onerous amount of reporting to staff activity, with the result that logs were often incomplete and overlooked. This occasionally led to confusion behind-the-scene...
The Most Underprioritzed Hotel Management Technology
ALICE | October 4, 2016
By Alex Shashou Guest request management, or as some call it, guest experience management, is an important part of hotel management because it underpins guest service. Yet hotels often fail to prioritize request management with the right technological tools. Before digital communication, request management was already a challenge. But as digital communication channels have proliferated, guest request management has become commensurately more complex. Today's guests can request services, information or amenities in person, over the phone, by email, via mobile app, or through social media. Text messaging and other messaging services also ...
