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HCN To Showcase AI-Powered In-Room Tablets at The Hospitality Show
The Hotel Communication Network (HCN) | October 28, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action Oct. 28-30 at the San Antonio Convention Center in Booth 1755 SAN ANTONIO — Oct. 28, 2024 — Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study. For travelers, AI offers a powerful tool to enhance decision-making and personalize experiences. For hoteliers, embracing AI can lead to improved gu...
Navigating the Complex World of Conversational AI – Part 4
John Smallwood | August 28, 2024
Why Hoteliers Can't Afford to Ignore AI: The Impact of Annette, The Virtual Hotel Agent™ By John Smallwood, President of Travel Outlook August 2024 Over the past couple of months, we've explored the evolving role of conversational AI in hospitality, particularly focusing on Annette, The Virtual Hotel Agent™ by Travel Outlook. This series has highlighted Annette's advanced capabilities, which include handling complex guest requests, personalizing interactions, and providing multilingual support. These features have positioned Annette as a critical asset for hoteliers looking to enhance guest experiences and streamline internal operat...
HCN To Debut Its ‘AI Concierge’ on In-Room Tablets at HITEC Charlotte
The Hotel Communication Network (HCN) | June 24, 2024
AiMe (pronounced Amy) uses natural language processing and translation capabilities to respond to guests’ unstructured requests and create actionable tasks that can be relayed from the HCN Navigator 2.0 tablet to staff; See AiMe in action June 25 to 27 at the Charlotte (N.C.) Convention Center in Booth 3836 CHARLOTTE, N.C. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages. AiMe, an AI Conci...
The Hotel Caribe by Faranda Is Optimizing Service With Guesthub
GuestHub | September 13, 2022
Five-star luxury hotel is leveraging the task-based guest-management solution to streamline guest requests, facilitate roomservice, and perfect guest package tracking Miami Springs, Fla. — September 13, 2022 — For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution that facilitates everything guests may need along their journey — from reservation to review™ — and without the need to download an app. “...
Special Needs or Common Requests: How Virtual Queuing Improves the Guest Experience
Eldar Erlich | August 2, 2022
By Eldar Erlich, Associate Product Manager, Qtrac by Lavi Industries Hotels go to great lengths to accommodate guests with special needs. During the reservation process, guests are asked about concerns such as wheelchair accessibility or a crib so that people have the amenities they need when they arrive. A quality hotel will do everything it can to ensure these guests’ additional needs are met. However, there’s often a gap in this commitment to service: check-in. If a guest with special needs encounters a long wait when arriving at the hotel, the customer experience may immediately deteriorate. Someone struggling with a medical con...
Luxury California Hotel Group Selects ALICE to Standardize Operations And Communication Across Seven Properties
ALICE | April 16, 2018
ALICE has been selected by multi-generational owned luxury properties, The Woodside Hotel Group, to enhance their internal communication, concierge operations, and guest engagement, across seven of their ten stunning properties in Northern California. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. Before ALICE, the Woodside Hotel Group used various methods of communication and task delegation,...
What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?
ALICE | July 11, 2017
Managers at the boutique coastal ranch and spa The Ranch at Laguna Beach chose ALICE to improve staff communication, but have "fallen in love" with the mobile platform's other operations-enhancing features New York, NY -- Southern California escape, The Ranch at Laguna Beach, has selected ALICE's mobile request management software ALICE Staff to improve staff communication across the 87-acre resort. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Prior to ALICE, The Ranch LB - which is nestled in the majestic, but signal...
