guest retention
Amadeus Improves Sales, Meeting & Event Planning With Enhanced Delphi® Experience
Amadeus | July 25, 2024
A newly enhanced and expanded sales and catering suite of solutions will allow hotels of all sizes to maximize efficiency and profitability July 25, 2024 - Group business is top of mind for hoteliers in 2024, with new research finding that hoteliers are prioritizing ways to strengthen customer relationships, to improve outreach with new and repeat business, and to plan and execute events more effectively. Recognizing this, Amadeus has harnessed over three decades of expertise to develop an enhanced Delphi solution. Designed to support teams from sales lead to execution, Delphi has been updated to better meet the needs of any hotel, no matte...
How to Increase Repeat Guests at Your Hotel
Eva Lacalle | August 24, 2023
By Eva Lacalle Are you looking to increase repeat guests at your hotel? Customer retention is one of the pivotal metrics for hoteliers because it indicates how well you're performing. Happy guests are more likely to return and become regulars. Loyal guests also cost less – you only have to invest once in acquiring them, which can be one of the most expensive fixed costs in the hotel business. Let's look at the best strategies for increasing the number of repeat guests at your hotel that will help you to boost your hotel's success and profitability. Why is it important to increase repeat guests at your hotel? The success of your hot...
The Great Connector: The Hotel Mobile App
David Millili | February 21, 2019
By David Millili, CEO of Runtriz The era of engagement. The digital age. Social media revolution. A lot of terms describe the time we're living in, but what they all have in common is connection. The idea of creating connection goes far beyond the business side of our lives. We hear it everywhere that creating connections with friends, loved ones, and community will sustain us—and those around us. And though some will say technology gets in the way when we're glued to mobile phones, for instance, there's no doubt that technology has allowed us to scale up our connections, both professionally and personally, in never-before-seen wa...
NextGuest Technologies to Showcase Fully Integrated Guest Acquisition, Engagement, and Retention Platform at HITEC Houston
HEBS Digital | May 31, 2018
Summary: NextGuest Technologies will showcase their fully integrated guest acquisition, engagement, and retention platform at HITEC Houston. HITEC is the largest and oldest hospitality technology exhibition in the world. NEW YORK, NY (May 31, 2018) &ndasndash; NextGuest Technologies, an integrated hospitality and digital marketing company comprised of both HEBS Digital and Serenata CRM, will showcase their groundbreaking end-to-end guest acquisition, engagement, and retention platform at HITEC Houston in booth 525. NextGuest originally debuted this platform at HITEC Toronto in 2017. Since launching this platform, NextGuest has proven t...
Using Predictive Guest Intelligence to Drive Guest Retention and Revenue
Concilio Labs | April 19, 2018
New e-book from Concilio Labs explores the power of actionable insights to anticipate guest needs, increase sales and optimize hotel business performance Washington, DC (April 19, 2018) – Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, "Using Predictive Guest Intelligence to Drive Guest Retention and Revenue." As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations. Predictive Guest Intelligence (PGI) takes a high-level look at all the data avai...
Why Your Guests Return, and Why They Don’t: Your Employees
Chris Dornfeld | January 10, 2018
By Chris Dornfeld Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it's much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so much your highly trained, top-dollar employees, but those on the phones and on the floors and in the rooms day after day after day, interacting face to face with your guests. Those are substantial stakes. It's a grand opportunity if your employees are up to It. It's a curse if they're not. For the sake of your business, they have to be. And given the nature o...
Hotels Are Leaving Money on the Table: StayNTouch Guide Explores Strategies for Maximizing Guest’s Share of Wallet
StayNTouch | October 10, 2017
Loyalty and bookings are not enough - hotels must increase guest spend Bethesda, MD (October 10, 2017) – In simple terms, share of wallet (SOW) is the percentage of a customer's total spending that is captured by a business. Today, hospitality technology leader StayNTouch® has launched a new guide aimed at helping hotels entice guests to increase the frequency and amount of their transactions each time they visit. Titled, 5 Easy Hacks to Supercharge Your On-Property Guest Spend, the strategies include profitable upsell and merchandising techniques, encouraging guests to stay more often and amplifying sales. Most hoteliers rea...
Hotel360 Technologies, the Industry’s First Fully Integrated Guest Acquisition, Engagement and Retention Platform to Debut at HITEC Toronto
Hotel360 Technologies, HEBS Digital and Serenata CRM | June 26, 2017
NEW YORK, NY — June 26, 2017 — Hotel360 Technologies, an integrated hospitality technology and digital marketing company comprised of HEBS Digital and Serenata CRM, will debut its end-to-end guest acquisition, engagement and retention approach at HITEC Toronto, booth 2601. Success is based on how well you know your guests and what you do with that knowledge. Hotel360's fully-integrated 360-degree solutions capitalize on past guest insights to acquire new guests, while also engaging the traveller at every touchpoint of the travel journey with personalized, meaningful experiences and messaging. "We are excited to talk to hote...
