Only 29% of Hotels are Fully Leveraging Guest Intelligence

ReviewPro | April 6, 2016

Barcelona, Spain, Wednesday 6 April – Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current trends in the industry related specifically to guest survey management. The findings of the 2016 Guest Satisfaction Management Barometer, the first edition of this industry study, provide some eye-opening insights that could help hote...