guest satisfaction survey
“Enjoy Your Stay—and Have You Downloaded Our App?”
J.D. Power | July 12, 2017
COSTA MESA, Calif., July 13, 2017 -- Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a competitive price. According to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Study,SM released today, incorporating mobile apps and functionality into a hotel stay is associated with higher guest satisfaction. Integrating this technology also makes guests more willing to share their positive hotel experiences on social media. The risk for hotels is that greater use of mobile devices for booking means some guests might secure a room with an online travel agency (OTA), which is asso...
TrustYou Releases TrustYou Stars To Help Hotels Gain More Reviews and Enhance Content on Google
TrustYou | January 19, 2016
Munich, Germany and San Diego, USA – January 19 2016 – TrustYou has launched a new product, TrustYou Stars, aimed at helping hotels gain more reviews and enhance their review content by seamlessly pushing guest satisfaction survey reviews to Google. These reviews are also incorporated into TrustYou's TrustScores and Meta-Review summaries, which appear on hundreds of sites worldwide, including Google, Trivago, KAYAK, Skyscanner, Wego, Sabre GDS, and more. Hotels that are already using TrustYou Stars have seen promising results: Ayres Hotels has seen a 4% increase in its TrustScore (TrustYou's overall review score) alongside a...
