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Staying Aware of New Housekeeping Legislation
Larry Mogelonsky | July 18, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The housekeeping department more often than not represents the heart of a hotel's operations as a clean room is an essential part of guest service delivery. Moreover, it's backbreaking work with wages that aren't exceedingly high, while the room attendants themselves can be put in compromising situations as they roam the corridors by themselves. It would appear, though, that labor unions throughout the United States are starting to gain ground with new legislation in several territories that mandate enhanced protocols for housekeepers' safety. Given this momentum, no matter your mu...
These Major Trends Are Changing the Hospitality Industry, as You Know It
April 18, 2017
By Jos Schaap, CEO, and Founder, StayNTouch In the hospitality industry, the only thing that's constant is change. It's clear you can't talk about the hospitality industry these days without talking about disruption. As a hotelier, you need to constantly keep your pulse on emerging trends to avoid disappointing guests and falling behind competitors. The priority no longer lies in only increasing the number of guests you attract, but rather improving their experience to keep them coming back—whether it be online, on-property or across different touchpoints. Here are the three important changes that'll make (and continue to make) a ...
