guest service gold®
New Guest Service Gold® Tourism Teaches Service Delivery Skills for Destinations
the American Hotel & Lodging Educational Institute (AHLEI) | January 11, 2018
Orlando, Florida, January 2018—The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold® training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time. In a digital world where 9 out of 10 travelers think reading online reviews is important, and 70% of travelers who use review sites look at up to 20 reviews in the planning stages of their trips, it is essential that tourism businesses deliver experiences that lead to positive revie...
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
the American Hotel & Lodging Educational Institute (AHLEI) | April 17, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold® training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon. The new Guest Service Gold® Tourism-Oregon Edition is the next step in a relationship that began in the fall of 2015, when ORLAEF signed an agreement with Travel Oregon to be the customer service training provider for the state's ...
University of Santo Tomas Honored as First Academic Certified Guest Service Property
the American Hotel & Lodging Educational Institute (AHLEI) | April 6, 2017
Orlando, Florida, April 2017—The American Hotel & Lodging Educational Institute (AHLEI) has honored The Pontifical and Royal University of Santo Tomas (UST) in the Philippines as the first academic institution in the world to be recognized as a Certified Guest Service Property. The designation is awarded to organizations that have made a commitment to train their people with AHLEI's Guest Service Gold® program and certify individuals as Certified Guest Service Professionals (CGSP®). The university's College of Tourism and Hospitality Management (CTHM) certified faculty members, staff, and students who work in the unive...
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
the American Hotel & Lodging Educational Institute (AHLEI) | August 16, 2016
Orlando, Florida, August 2016—Travel Oregon has become the first state tourism agency to earn the title of Certified Guest Service Partner from the American Hotel & Lodging Educational Institute (AHLEI). To achieve this distinction, all staff members completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation. "Having the entire team at Travel Oregon certified speaks to the value we see standout customer service making in a guest's impression of a destination," said Travel Oregon CEO Todd Davidson. "As we work to share the wonders of Oregon with travelers, we r...
Professional Development Leads to Gold Achievement for Good Nite Inn Properties
the American Hotel & Lodging Educational Institute (AHLEI) | April 25, 2016
Orlando, Florida, April 2016—California-based Good Nite Inns has become only the third hotel brand to have all of its properties designated as Certified Guest Service Properties. To earn this distinction, the company's 12 properties trained employees with the American Hotel & Lodging Educational Institute's Guest Service Gold® program. All of the brand's associates have earned the Certified Guest Service Professional (CGSP®) designation, earning each hotel the designation of Certified Guest Service Property. "Being able to say 'I'm certified!' gives our associates confidence and empowers them to make decisions that sat...
Glorietta Bay Inn Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 17, 2016
Orlando, Florida, March 2016—The American Hotel & Lodging Educational Institute (AHLEI) has presented the historic Glorietta Bay Inn in Coronado, California, with the designation of Certified Guest Service Property. This designation is awarded to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). According to Kelsey Roberts, CGSP, sales and marketing manager for Glorietta Bay Inn, the property has won previous awards for best guest relations and decided to offer Guest Service Gold® training to employees...
Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | January 13, 2016
Orlando, Florida, January 2016—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Rocky Mountain Lodge, Aurora, Colorado, with the designation of Certified Guest Service Property for the second year in a row. Rocky Mountain Lodge is the first Air Force lodging operation to earn this title, which is presented to properties that train their employees using AHLEI's Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Nearly 40 associates have earned the individual certification after completing the Guest Service Gold® training. The propert...
Atmosphere Kanifushi Maldives Earns AHLEI’s Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | December 10, 2015
Orlando, Florida, December 2015 — The American Hotel & Lodging Educational Institute (AHLEI) has awarded Atmosphere Kanifushi Maldives the Certified Guest Service Property designation. To earn this distinction, the property trained employees with AHLEI's Guest Service Gold®, with 80 employees earning the Certified Guest Service Professional (CGSP®). Atmosphere Kanifushi Maldives is the first property in Maldives, an island nation in the Indian Ocean, to earn the title of Certified Guest Service Property. Tourism is the country's leading industry, so earning this designation provides the resort, which opened in Dece...
